Administrator - Receptionist

Tees, Esk and Wear Valleys NHS Foundation Trust; Harrogate; On-site; GBP 25,000; Full time

Job summary

A public healthcare organization in Harrogate seeks a full-time Administrator - Receptionist to support the Community Mental Health Team. The role involves greeting service users, managing schedules, and performing office tasks. Ideal candidates will possess strong customer service skills and organizational abilities. The position offers a salary of £24,169 per year, along with training and career progression opportunities.

Benefits

NHS pension

27 days annual leave plus bank holidays

Training and career progression opportunities

Qualifications

• Previous administrative experience is essential.
• Proficiency in data inputting and general office duties.
• Level 2 literacy and numeracy skills required.

Responsibilities

• Greet visitors and answer queries.
• Manage calendars and maintain visitor logs.
• Photocopy, data entry, and filing.

Skills

Customer service skills

Organizational abilities

Proactive attitude

Communication confidence

Relationship-building skills

Education

BTEC Diploma/Level 2 qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Social network you want to login/join with:

Tees, Esk and Wear Valleys NHS Foundation Trust

Location:

Harrogate, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2262fb5832f2

Job Views:

7

Posted:

31.07.2025

Expiry Date:

14.09.2025

Job Description:

Job summary

An opportunity has arisen for a conscientious and mindful Administrator - Receptionist to join our Community Mental Health Team (CMHT) in Harrogate. This is a full-time position, 37.5 hours per week.

The team is based at Windsor House, Cornwall Road, Harrogate, providing community support to individuals aged 18-65 experiencing mental health challenges.

Windsor House is accessible by car, bus, and bicycle, and is close to the town centre.

The CMHT comprises medical staff, nurses, psychologists, social workers, support workers, and administrative staff. As one of two Reception Administrators, you will be the first point of contact, welcoming service users, carers, and visitors.

If you're seeking a new challenge or development opportunity, we welcome your application.

Standard working hours are 8:30 am to 5:30 pm, Monday to Friday.

Consider contacting the recruiting manager for an informal chat before applying; we'd like to hear from you.

Main duties of the job

Previous administrative experience is essential, NHS or healthcare experience is not required. We're looking for individuals passionate about people, with customer service skills, organizational abilities, an interest in healthcare, and a proactive attitude.

This role offers an entry point into understanding our organization, services, and team.

Ideal candidates will demonstrate patience, confidence in communication, discretion, thoroughness, pride in their work, relationship-building skills, workload prioritization, and deadline management.

About us

The starting salary is £24,169 (pro rata) annually, with NHS pension, 27 days annual leave plus bank holidays, and other staff benefits. We offer training and career progression opportunities.

Staff receive regular 1-2-1s, supervision, and annual appraisals to discuss achievements and aspirations.

We value administrators as professionals vital to our services, contributing to high-quality, safe care for our service users.

Our 'Journey to Change' aims to create a positive staff experience, being a responsible and proactive employer, recruiting, retaining, and training our staff for the right roles at the right time.

Details

Date posted: 27 May 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 per year

Contract: Permanent

Working pattern: Full-time

Reference number: 346-NYA-085-25-A

Job location: Windsor House, Cornwall Road, Harrogate, HG1 2PW

Job responsibilities

You must have the Right to Work in the UK; sponsorship under the Skilled Worker visa is not available for this role.

Reception Administrator duties include greeting visitors, answering queries, managing calendars, sending reminders, maintaining visitor logs, photocopying, data entry, filing, purchasing, issuing access cards, processing mail, and updating display information.

Person Specification

Qualifications

• BTEC Diploma/Level 2 qualification or equivalent, or willingness to work towards Level 3 in Business and Administration.
• Level 2 literacy and numeracy skills, equivalent to GCSE Grade C or above.

Experience

• Data inputting experience.
• General office duties experience.
• Customer service experience.

Knowledge

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Understanding of confidentiality.
• Knowledge of office systems and processes.
• Experience in greeting visitors and taking messages.