Administrator - Receptionist

Tees Esk and Wear Valleys NHS Foundation Trust; Harrogate; On-site; GBP 25,000; Full time

Job summary

A local healthcare organization in Harrogate is seeking a dedicated Administrator - Receptionist for their Community Mental Health Team. The role involves being the first point of contact for service users and providing essential administrative support. Ideal candidates will have strong customer service skills and a proactive attitude. The position offers a starting salary of £24,465 pro rata, plus generous NHS benefits and opportunities for career progression.

Benefits

Generous NHS pension scheme

27 days annual leave plus bank holidays

Access to NHS staff benefits and discounts

Training and development opportunities

Qualifications

• Previous experience in an administrative role is essential.
• Strong customer service experience.
• Ability to multi-task in a busy environment.
• Excellent communication skills.

Responsibilities

• Be the first point of contact for service users, carers, and visitors.
• Provide administrative support within a multi-disciplinary team.
• Manage reception activities and support daily operations.

Skills

Customer service

Organizational skills

Multi-tasking

Job description

Overview

An opportunity has arisen for a conscientious and mindful Administrator - Receptionist to join our close-knit and supportive Community Mental Health Team (CMHT) in Harrogate. This post is full-time, 37.5 hours per week.

The team are based at Hummingbird House in Harrogate and provide community-based support to people aged between 18 and 65 years old, who are experiencing challenges with their mental health. The teams are due to move to this new building in Harrogate town centre which has been redesigned to accommodate a number of mental health services. It is a short walk from the bus or railway station and is easily accessible by car, bus and bicycle.

The CMHT is a multi-disciplinary team and consists of medical staff, mental health nurses, psychologists, social workers, support workers and administrative staff. As one of two Reception Administrators, you will be the first point of contact to all; welcoming service users, carers and visitors to the building and our services.

Responsibilities

• Join a two-person reception team and be the first point of contact for service users, carers and visitors to the building and services.
• Provide administrative support within a multi-disciplinary CMHT setting.
• Manage welcoming duties, coordinate reception activities, and support the smooth running of daily operations.

Qualifications and attributes

• Previous experience of an administrative role is essential; NHS or other health care experience is not required.
• Passion for people, strong customer service experience, and excellent organisational skills.
• Interest in working in a health care setting with a proactive, can-do attitude.
• Ability to multi-task in a busy environment, communicate confidently, and maintain discretion when needed.
• Thoroughness, reliability, and ability to build strong working relationships; able to prioritise workload and meet deadlines.

Working hours and arrangements

Standard working hours are 8:30am to 5:00pm, Monday to Friday. Part-time would be considered for the right candidate.

Salary and benefits

Starting salary of £24,465 (pro rata) per annum, a generous NHS pension scheme, 27 days annual leave plus bank holidays, and access to other NHS staff benefits and discounts. There are training and development opportunities available, offering potential for career progression.

All staff have regular 1-2-1s, quarterly supervision, and an annual appraisal to discuss achievements, challenges and aspirations.

Additional information

All Administrators are valued professionals who support and delivery of our services, contributing to safe and high-quality care for our service users. Our organisation is on a Journey to Change with a focus on creating a great experience for our staff as a key goal.

Please consider contacting the recruiting manager for an informal conversation prior to submitting an application.