Administrator / Receptionist

Kent Community Health NHS Foundation Trust; Deal; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Deal is seeking a confident and organized Administrator / Receptionist to deliver high-quality patient-focused services. The role involves managing patient bookings, assisting the administration team, and working under pressure in a dynamic environment. Suitable candidates should have at least 5 GCSEs and an IT qualification, along with strong skills in Microsoft Office. Flexibility in work hours is essential, especially during holiday periods. This is a full-time position with a shift pattern including weekends.

Benefits

Flexible working arrangements

Support for continued education and training

Qualifications

• Confident and highly motivated with experience in patient-focused environments.
• Strong time management and organizational skills.
• Ability to work under pressure while maintaining professionalism.

Responsibilities

• Serve as the first point of contact for patients in urgent treatment.
• Book patients into the system and assist with administrative tasks.
• Maintain confidentiality and comply with health regulations.

Skills

Excellent skills in Microsoft Office

Good organisational skills

Interpersonal communication

Data collection skills

Education

5 GCSEs grades A* - C

At least 1 I.T qualification

Tools

Patient information systems

Microsoft Office

Job description

Go back Kent Community Health NHS Foundation Trust

Administrator / Receptionist

The closing date is 05 January 2026

• Are you confident, highly motivated, flexible and adaptable, and can endure working in a very hectic environment?
• Do you want to be part of a dynamic team, providing a high quality, patient focused reception service?
• Are you able to be flexible with your working days at short notice?

Do you have the following qualifications and skills?

• Have 2+ GCSEs A-C (or equivalent) & at least 1 I.T qualification within the last 10 yrs. (If not, you can still apply for the post but will be expected to undertake NVQ qualifications)
• Proven experience in a busy patient/public focused environment
• Excellent skills in using Microsoft Office including Word and Excel
• Good organisational and time management skills is imperative as we can be extremely busy.
• The ability to work on your own initiative.

Main duties of the job

We are looking for a friendly and organised Receptionist to join our team at Deal Hospital.

You will be the first point of call for patients visiting our urgent treatment centre, booking patients into all the computer systems supporting senior team with admin tasks and informing staff of any concerns about patients waiting.

Please note there will be times you will have to work at Royal Victoria Hospital, Folkestone. Our services are open from 08:00 to 20:00 seven days a week every day of the year, including Christmas/New Year. All staff are expected to do a shift on Christmas Day or Boxing Day or New Years eve/day or both. Annual Leave booking over the Christmas Period is limited to 2 days each over the festive time, except in exceptional circumstances.

For an informal chat please call Elaine Anderson, Operational Lead SKC UTC's / Vicky Bates, Clinical Team Leader on 01303 854494

Additional Working Pattern: 4 x 6 hours

About us

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate, Aspirational, Responsive, Excellent.

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences.

We ask for information about your protected characteristics on our application forms. This isn't visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listeners will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission.

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work.

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suit us both.

See where you can go with KCHFT career pathways.

Job responsibilities

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.

As a community Trust many of our roles require individuals to be able to drive to perform their duties. As such you will be asked to confirm you have a full UK driving licence where driving is a requirement of the role to be able to proceed with your application. We are committed to supporting candidates with disabilities into employment, if you are unable to drive due to a disability, please contact the Recruitment Team via [e-mail] quoting the vacancy reference number so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

• 5 GCSEs grades A* - C, NVQ level 2, BTEC first diploma and certificate, O Level grade A, B or C or equivalent or Level 2 qualification At least 1 I.T qualification
• Literacy & Numerously Test & IT skills test at interview, then this will be sufficient

Experience

• Excellent keyboard skills
• Excellent computing skills to include Microsoft Office email and internet use
• Working knowledge of a patient information system
• Working within a Clinical Environment

Practical / Intellectual Skills

• Accurate Data collection skills
• Good inter-personal skills and the ability to communicate and work with people from different backgrounds at all levels of seniority
• Able to follow instructions and work to given deadlines
• Ability to work independently and as part of a team
• Ability to deal compassionately with distressed and upset members of the public

Personal Attributes

• Friendly and approachable manner
• Professional in approach
• Calm and able to work under pressure
• Works with discretion and confidentiality at all times
• Able to move around locality/patch

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kent Community Health NHS Foundation Trust