Administrator / Healthcare Assistant

Alliance Medical; Sunderland; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare provider in Sunderland is seeking a skilled Administrator / Healthcare Assistant to provide exceptional patient-focused service. The role involves welcoming patients, booking appointments, and supporting administrative tasks while demonstrating strong communication and organisational skills. Candidates should preferably have experience in a healthcare environment and IT proficiency, particularly with Microsoft Office. This position demands the ability to multitask effectively in a busy healthcare setting.

Qualifications

• Experience in a healthcare environment preferred.
• Good customer service skills are essential.
• Strong IT literacy and administrative skills are necessary.

Responsibilities

• Meet and greet patients, providing a welcoming service.
• Make telephone bookings for patients attending services.
• Provide administration support and maintain effective communication.

Skills

Customer service skills

Organisational skills

IT literacy

Communication skills

Multitasking

Tools

Microsoft Office

Job description

Overview

We have an exciting opportunity for a skilled and motivated Administrator / Healthcare Assistant to join our team. Our values guide how we work: Collaboration, Excellence, Learning, Efficiency and Openness.

Collaboration: We work together and in partnership for all our patients. We respect expertise and combine it to achieve more.

Excellence: We never compromise. We strive to deliver the very best in everything we do to ensure the highest quality of care. We treat our patients and each other with compassion, dignity and respect.

Learning: Knowledge and understanding come from learning. We are committed to continuous learning and to improving how we work.

Efficiency: Efficiency in healthcare means more patients get better care. We seek new ways to use our resources wisely so more people can benefit.

Openness: We act with transparency and honesty, and staff are encouraged to speak up to ensure a safe and secure environment for our patients.

Responsibilities

• Meet and greet patients and provide a welcoming, patient-focused service.
• Make telephone bookings for patients attending our services.
• Provide administration support, including organising filing systems and computer files.
• Provide excellent customer service and maintain effective communication with patients and colleagues.
• Utilise IT tools and demonstrate strong IT literacy in daily tasks.
• Demonstrate excellent organisational skills and the ability to work under pressure.
• Multi-task effectively in a busy healthcare environment.

Qualifications

• Experience in a Healthcare environment preferred.
• Experience using Microsoft Office.
• Skills in organising filing systems and computer files.
• Good customer service skills.
• Excellent communication skills (patient facing and telephone).
• IT literacy and strong administrative skills.
• Excellent organisational skills and the ability to multitask.
• The ability to work well under pressure and maintain a flexible, organized and enthusiastic attitude.

Additional Information

• A key element of the role is to make telephone bookings for patients.
• Strong written and verbal communication is essential.
• Pre-employment screening is required, including proof of professional registration and qualifications, DBS checking and occupational health assessments.
• Alliance Medical is Europe’s leading independent provider of imaging services, delivering service excellence and innovative imaging technologies to improve patient care.

Note

We live by our company values to ensure the highest level of patient care.