Administrator for the Complex Wound Care team

Oxleas NHS Foundation Trust; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading NHS Foundation Trust is seeking an Administrator for the Complex Wound Care team. This vital position involves managing referrals, coordinating appointments, and providing comprehensive administrative support. Ideal candidates will have NVQ level 3 in business administration, over 2 years of NHS administration experience, and proficiency in Microsoft Office. Join us to contribute to patient-centered care and make a positive impact in the community.

Benefits

Generous annual leave

Professional development opportunities

Supportive team environment

Qualifications

• 2+ years of experience in administration for the NHS.
• Knowledge of the patient referral process is essential.
• Awareness of safeguarding and GDPR is required.

Responsibilities

• Manage referrals and coordinate appointments.
• Provide administrative support to the clinical team.
• Act as the first point of contact for service users.

Skills

Proficient in Microsoft Office

Strong communication skills

Interpersonal skills

Ability to switch tasks under pressure

Knowledge of patient referral process

Education

NVQ level 3 in business administration or equivalent

Tools

NHS systems (e.g., Rio)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Administrator for the Complex Wound Care team

To provide a comprehensive and efficient administrative and clerical role supporting the Greenwich Complex Wound Care (CWC) team undertaking all aspects of administrative duties.

The Administrator for the Complex wound care team plays a vital role in supporting the smooth operation of the service. Based at Goldie Leigh in Abbeywood the post holder is responsible for managing referrals, coordinating appointments, and providing administrative support to the clinical team.

This Band 3 role contributes directly to Oxleas NHS Foundation Trust's commitment to delivering timely, patient-centred care for individuals with complex wounds.

The administrator acts as a key point of contact for service users, carers, and professionals, ensuring efficient communication and accurate data management.

The role requires strong organisational skills, attention to detail, and the ability to work independently within defined procedures. It is a non-clinical position but essential to enabling clinical service delivery.

Main duties of the job

• Receive, log, and process complex wound care team referrals from various sources, ensuring completeness and eligibility.
• Provide daily administrative support to the complex wound care clinical team, including preparing correspondence and managing diaries.
• Act as the first point of contact for service users, carers, and professionals, responding to enquiries professionally.
• Use NHS systems (e.g., Rio) to manage patient data and support audits and performance reporting.
• Participate in team meetings and contribute to service improvement initiatives.
• Maintain accurate records and ensure compliance with GDPR and confidentiality policies.
• May be involved in identifying and reporting non-clinical risks and supporting informal mentoring of new staff.
• Involvement in arranging venues and speakers for the services teaching programme.

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We\'re Kind
• We Listen
• We Care

Job responsibilities

• Ensure efficient referral processing and appointment scheduling to support timely patient care.
• Maintain accurate and secure records using NHS systems and Microsoft Office tools.
• Communicate effectively with service users, carers, and professionals, demonstrating empathy and professionalism.
• Prioritise tasks independently while escalating complex issues appropriately.
• Contribute to service performance by supporting audits, data collection, and reporting.
• Uphold Trust policies on confidentiality, safeguarding, infection control, and equality.
• Support service continuity during staff absences or peak periods.
• Promote Oxleas NHS valuesKindness, Fairness, Listening, and Caringin all interactions and duties.

Person Specification

Experience

• NVQ level 3 in business administration or equivalent qualification/experience
• 2 years plus experience in administration for the NHS
• Knowledge of the patient referral process

Skills/Abilities/Knowledge

• Proficient in Microsoft office(word ,Excel,Outlook)
• Strong communication and interpersonal skills
• Experience with using RIO
• Ability to switch tasks under pressure useful for managing competing priorities
• Awareness of safeguarding and GDPR
• Experience using hybrid mail, Cardea, CComs
• Prolonged computer use-Desk base role requiring sustained VDU use

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Team lead for the complex wound care team