Administrator | Berkshire Healthcare NHS Foundation Trust

Berkshire Healthcare NHS Foundation Trust; Maidenhead; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Maidenhead is seeking an experienced administrator to provide vital support to the Adult Mental Health Service. The role includes maintaining office procedures, planning meetings, and ensuring effective communication across teams. Ideal candidates will have an NVQ3 or equivalent and strong IT and interpersonal skills. Flexible working options and comprehensive benefits provided.

Benefits

Flexible working options

27 days annual leave

Generous NHS pension scheme

Excellent career development opportunities

Cycle to Work and car leasing scheme

Access to wellbeing tools

Discounts at retailers

Qualifications

• Experience in a busy office and/or customer care environment.
• Ability to work effectively in a team and on own initiative.

Responsibilities

• Be the central point of contact and maintain relationships across the service.
• Plan and arrange meetings and events.
• Attend designated meetings, taking and transcribing minutes.
• Ensure accurate recording of data on electronic systems.
• Promote effective communication channels across the service.

Skills

Good interpersonal skills

Strong organisational skills

Problem-solving skills

Communication skills

IT skills (MS Office, Outlook)

Education

NVQ3 or equivalent qualification

Tools

MS Office

Outlook

Job description

Overview

We are looking for an administrator to support the effective operation of WAM Adult Mental Health service by providing organisational, administrative and secretarial support to the locality mental health teams.

The postholder is expected to act on their own initiative on a daily basis to ensure the effective running of the service, prioritising their own workload as required.

The postholder is expected to liaise effectively and professionally with all levels of staff, external organisations and the public, dealing with confidential information in an appropriate manner.

This position is a fixed term post until 31/03/2026. The post is full time, working on site 5 days per week at Nicholsons House, Maidenhead.

Responsibilities

• Be the central point of contact and maintain relationships across the service, assisting the team in the development and maintenance of efficient and effective office procedures.
• Plan and arrange meetings and events internal or external to the service, ensuring all necessary arrangements are made, such as room bookings, refreshments, etc.
• Attend designated meetings where the information may be complex and sensitive, taking and transcribing minutes. Distribute information prior to and after meetings in a timely way.
• Ensure the efficient and accurate recording of data on all electronic systems.
• Promote effective communication channels across the service, including procedures for answering telephones and taking messages. Report any faults with telephone equipment to relevant parties and monitor until any issues are resolved.

Qualifications & Experience

• NVQ3 or equivalent qualification/experience, or equivalent knowledge and experience of using a variety of software programmes/packages.
• Knowledge of administration and/or office procedures and evidence of Continuing Professional Development (CPD). Previous knowledge and experience of working in a busy office and/or customer care environment, undertaking a full range of administrative duties.
• Good interpersonal, communication and reporting skills; ability to empathise, be supportive and sensitive to the needs of others.
• Ability to use a practical problem solving approach in everyday situations.
• Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases.
• Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time.
• Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative.

Benefits

• Flexible working options to support work-life balance.
• 27 days’ annual leave rising with service + opportunity to buy and sell.
• Generous NHS pension scheme.
• Excellent learning and career development opportunities.
• ‘Cycle to Work’ and car leasing scheme including electric vehicles.
• Access to a range of wellbeing tools and services.
• Discounts at hundreds of popular retailers and restaurants.
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality.
• Generous maternity, paternity, adoption and special leave.
• Free parking across Trust sites.

Our Values

• Caring for and about you is our top priority.
• Committed to providing good quality, safe services.
• Working Together with you to develop innovative solutions.

Secondment Roles

FOR SECONDMENT ROLES ONLY - If the secondment role becomes permanent, the successful candidate may be offered the permanent position.

Equal Opportunities

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.