Administrator - Academic Services

Gallagher Benefit Services; Trafford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational support provider in Trafford is seeking an experienced individual to support the Academic Services team. The role involves supervising staff, managing workflows for Academic Services, and ensuring data accuracy within the Student Management System. Ideal candidates will have higher education experience, strong IT skills, and excellent communication abilities. This role requires a flexible and customer-focused approach in a fast-paced environment.

Qualifications

• Experience in a higher education environment preferred.
• Experience supervising a team is required.
• Excellent IT skills, especially in MS Office.

Responsibilities

• Delegate workload to ensure effective Academic Services delivery.
• Co‑ordinate preparation for Assessment Boards and Exams.
• Supervise and train the Academic Services Administrator.

Skills

Higher Education experience

Staff supervision experience

Customer/student focused approach

Strong IT skills

Excellent communication skills

Attention to detail

Teamwork ability

Ability to handle confidential information

Tools

MS Office (Excel, Word, Outlook)

Job description

Role Overview

The purpose of this post is to provide support to the Associate Registrar (Academic Services) and Academic Services Manager. The role includes supervising the Academic Services Officer and taking responsibility for various areas of Academic Services. This role is not eligible for visa sponsorship.

Responsibilities

• Delegate workload to the Academic Services Administrator to support the overall delivery of Academic Services tasks
• Collate and distribute information from partner agencies
• Co‑ordinate and support the preparation of Assessment Boards, Exams, Enrolment and other areas of Academic Services
• Daily check Power BI reports to ensure accuracy and quality of data stored within Thesis, highlighting any areas of concern to the Academic Services Leadership Team
• Deal with queries by telephone, letter, e‑mail and face‑to‑face from academic and professional services colleagues and students regarding registry issues
• Ensure all information stored in the Student Management System is accurate
• Supervise the Academic Services Administrator and train new staff members

Qualifications

• Higher Education experience
• Experience in staff supervision
• Ability to manage workload of your team and yourself
• Customer/student focused approach
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail
• Excellent communication skills via email and telephone; confident in dealing with all staff levels
• Excellent attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines
• Flexible, approachable, and helpful with strong customer service ethic
• Ability to handle confidential and sensitive information within GDPR requirements
• Willingness to work additional hours at peak periods and travel between university sites and occasionally off‑site

Desirable

• Ability to use initiative and judgement to resolve matters
• Can‑do attitude with well‑developed problem‑solving skills