Administrator

HCRG Care Group; Milnrow; On-site; GBP 24,000; Part time

Job summary

A community health service organization in the United Kingdom is seeking a part-time administrator to work within their Sexual Health Service. The role involves managing patient records, responding to inquiries, and ensuring effective communication with service users. Candidates should possess good customer care skills and be able to demonstrate flexibility. This position requires a driving license as travel between sites is needed. The organization offers various benefits, including competitive salary and access to discounts.

Benefits

Salary of £23,875

Free tea, coffee, and milk

Access to discounts on everyday purchases

Wages access as you earn

Online and face-to-face support for wellbeing

Access to eLearning and career pathways

Qualifications

• Demonstrate behaviours consistent with values – Care, Think, Do.
• Experience with telephone enquiry work.
• Flexible working hours to cover leave.

Responsibilities

• Manage a high volume of telephone calls.
• Respond to patient enquiries and book appointments.
• Maintain patient records and confidentiality.
• Direct patients to the correct services.

Skills

Communication skills

Customer care

Judgement in straightforward situations

Teamwork

Keyboard skills

Tools

Lilie

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Overview

Working as part of the Sexual Health Service, the post holder will provide comprehensive administrative support across a range of services. The role makes a direct and positive contribution to service delivery by ensuring efficient, professional, and sensitive communication with service users, clinicians, and colleagues. You will also manage and maintain waiting lists for Young People (YP) referrals and allocate cases to appropriate staff. You will be required to use clinical and administrative computer systems to accurately capture, update, and maintain patient data, ensuring information is complete, accurate, and confidential. The role includes database management, telephone contact with service users, and organising workloads within agreed guidelines, using discretion and initiative to resolve queries or escalate to senior colleagues where appropriate. This is a part‑time role for 30 hours a week. The post holder is required to travel between the Rochdale and Bury sites, meaning a driving licence is ideal.

Responsibilities

• Manage a high volume of telephone calls.
• Respond to patient enquiries and book appointments.
• Prioritise referrals according to clinical need and escalated urgent cases.
• Direct patients to the correct services in a timely and appropriate manner.
• Collate and send appointment letters and relevant information to patients.
• Perform clerical tasks including accurate data input and coding of confidential patient information.
• Maintain patient records, ensuring confidentiality, safe storage and archiving.
• Carry out general office duties including filing, photocopying, email handling and memo requests.
• Use patient management systems (including Lilie) to book, register and track patients.
• Regular use of IT systems including Word, Excel, PowerPoint and Outlook.
• Maintain and manage databases.
• Undertake reception duties as required, including updating patient details and arranging follow‑up appointments.
• Add patients to outpatient waiting lists.
• Support the Administration Manager with day‑to‑day operational functions.
• Manage and maintain waiting lists for Young People (YP) referrals and allocate cases to appropriate staff.
• Monitor and manage the YP mailbox, including voice notes.
• Monitor the YP telephone line on an ad‑hoc basis.
• Communicate effectively, both verbally and in writing, with senior management, clinicians, colleagues and external organisations.

Qualifications

• Able to demonstrate behaviours consistent with HCRG Values – Care, Think, Do.
• Can demonstrate basic number and literacy skills.
• Experience of telephone enquiry work.
• Experience of working with hospital IT systems.Good customer care and interpersonal skills.
• Able to provide and receive clear and concise information by telephone and in other forms.
• Able to work well in a team and as an individual.
• Able to use judgement in straight forward situations requiring analysis.
• Able to plan own work and meet agreed targets.
• Keyboard skills.
• Flexible approach to working hours to help cover leave and sickness.

Desirable criteria

• Experience working in a call centre.
• ECDL or equivalent.
• Experience of communicating with clients or patients.
• A driving licence and access to a car.

Benefits

• A salary of £23,875.00 with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases such as grocery shopping along with cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates.
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well as career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.

Who we are

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, a work environment and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.