Administrative Officer

HM Courts & Tribunals Service (HMCTS); East Midlands; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A government service agency in Nottingham is seeking candidates for the role of Admin Officer. This position involves providing essential administrative support and customer service to court users, managing digital files, and handling case outcomes. Applicants should demonstrate excellent attention to detail and strong communication skills. The role offers hybrid working opportunities, flexible hours, and a supportive work environment. Join our team and contribute to a vital part of the justice system.

Benefits

Flexible working arrangements

Annual leave (25 days, rising to 30)

Pension options

Training opportunities

Family-friendly policies

Employee support networks

Qualifications

• Excellent attention to detail.
• Good written and verbal communication skills.
• Desire to deliver proactive support to customers.

Responsibilities

• Provide administrative support and customer service to court users.
• Manage criminal digital files in preparation for hearings.
• Handle case outcomes remotely via video link.

Skills

Attention to detail

Written communication skills

Verbal communication skills

Time management

Multi-tasking

Proactive customer support

Job description

Overview

General Information: Salary £25,582. Working Pattern: Full Time, Part Time, Flexible Working. Location: Nottingham. Closing Date: 11-Feb-2026. Post Type: Permanent. Civil Service Grade: AO. Job ID: 14175.

Descriptions & requirements

Job description. Proud to serve. Proud to keep justice going.

Your role

Admin Officers provide administrative support and customer service to court users, judiciary and management. Magistrates Court Admin staff are responsible for the management of criminal digital files in preparation for hearings. Other duties can include booking interpreters, hosting video links, typing orders and answering queries by phone, post or email from the judiciary, professionals or the public. You will be assigned to teams to carry out a range of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

This role is to join our newly formed Compliance Team at Nottingham Magistrates Court. Their main functions include handling case outcomes remotely via video link on behalf of the Legal Advisor, acting as a contingency when the court system is down, and processing cases removed from the courtroom as agreed with the Unions.

Your Skills and Experience

With a friendly and approachable manner, you will have excellent attention to detail and good written and verbal communication skills. You should have a desire to deliver proactive and effective support to customers by phone and email. You will be skilled in organizing your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You will enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Lead Criterion

Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Further Details

These operational roles are customer facing and require successful applicants to be office-based to provide HMCTS services to the public. Standard hours are 37 per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet the demands of the role and business needs, and are agreed prior to appointment. Part-time hours would be considered with a minimum of 30 hours per week over 4 days.

Location

Nottingham Justice Centre, Carrington Street, Nottingham, NG2 1EE.

Working Arrangements

Hybrid working may be available where business needs allow. This is informal and non-contractual. A minimum of 60% of working time is expected in an office, subject to local estate capacity. Some roles may not be suitable for hybrid working.

For nationally advertised roles, successful candidates will be appointed to the nearest viable office to their home postcode, on its pay scale. For MoJ employees, base location may be changed to a nearby office within the National Office Network. Civil Service reform terms may apply for new MoJ staff.

Benefits and Other Information

The MoJ offers flexible working arrangements, annual leave (25 days rising to 30 after five years), pension options, training opportunities, and networks for employee support. There are additional family-friendly policies and voluntary benefits. Details are provided as part of the application process.

Nationalities and Immigration

This role follows Civil Service Nationality Rules. A number of eligibility criteria apply; applicants should ensure they have the right to work in the UK. For details on immigration and visas, please refer to the GOV.UK guidance in the candidate information.

Contact Information

MoJ: 0345 241 5359 (Mon-Fri 8am-6pm). HMPPS: 0345 241 5358 (Mon-Fri 8am-6pm). Please quote the job reference 14175.