Administrative Officer

Coventry And Rugby GP Alliance; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Birmingham is seeking an Administrative Officer to provide comprehensive administrative support. The role involves transcribing medical dictation, managing patient records, and coordinating communication with healthcare professionals. With a strong emphasis on detail and organization, candidates should possess experience in administrative roles and the ability to navigate complex medical terminology. The position offers generous benefits such as 27 days of annual leave, sick pay, and access to the NHS pension scheme.

Benefits

27 days of annual leave

Enhanced sick pay

NHS pension scheme

Enhanced maternity leave

Paternity leave

Employee Assistance Network

Internal awards

Exclusive discounts

Qualifications

• Experience in administrative roles with a focus on accuracy and detail.
• Ability to handle complex medical terminology and dictation.
• Strong organizational skills to manage multiple tasks efficiently.

Responsibilities

• Transcribe complicated dictation with medical terminology.
• Compose letters and manage incoming mail.
• Process referral letters and operate computer systems efficiently.
• Coordinate requests for patient records and maintain invoicing systems.

Skills

Attention to detail

Medical terminology

Transcription

Communication

Job description

Are you looking to contribute your skills in a dynamic and supportive environment? A fantastic opportunity to join our team at Hodge Hill Family Practice and be a part of the overall vision of Coventry & Rugby GP Alliance has become available, and we are currently seeking a driven and dedicated individual to fill the role of Administrative Officer.

Our Administrative Officer plays a vital role as part of a busy team. In this position, you will support us with achieving our goals, while also contributing to the overall success of our organisation. To provide full and comprehensive administrative and secretarial support to the Practice as a whole. Duties and responsibilities may include any or all of the items in the following list and may vary from time to time under the direction of the Deputy Practice Manager/Practice Manager, dependent on current and evolving workload and staffing levels.

This role will require you to maintain information and monitoring systems, and to support the demands of the service.

At Coventry and Rugby GP Alliance, we pride ourselves on fostering a culture of innovation, growth, and continuous learning. As a member of our team, you'll have the opportunity to work alongside talented professionals who are committed to delivering excellence and driving positive change within our industry.

Main duties of the job

• Accurately transcribe complicated dictation with complex medical terminology, requiring concentration and appropriate attention to detail for prolonged periods, while subject to frequent interruptions.
• Compose letters as appropriate and undertake transcription of dictation.
• Receive and process all incoming mail, bringing this and other relevant matters to timely attention of the medical staff and taking appropriate action as necessary, identifying issues to elevate to the relevant clinician.
• Efficiently process and record referral letters and medical reports.
• Effectively operate the Choose and Book Referral computer system.
• The co-ordination and administration of requests from solicitors and GPs for patient records in line with the Access to Medical Records Act.
• Liaise with Healthcare professionals, patients, solicitors and other external organisations to assist with the resolution and administration of queries.
• Maintenance of appropriate system for monitoring of payments invoiced and received for non NHS services undertaken by the practice.
• Maintenance of directory for services available to patients. To include consultants, chiropodists and other available services.
• Audit trail for referrals ensuring referral process is completed in timely manner.
• Undertake information retrievals for the Practice and patients best interests as requested by the GPs.

Benefits

• Annual Leave: Enjoy 27 days of annual leave for full-time employees, in addition to bank holidays.
• Sick Pay: Our enhanced sick pay policy ensures you are supported during times of illness.
• Pension Scheme: Access to the NHS pension scheme to secure your financial future.
• Enhanced Maternity Leave: We provide generous maternity leave to support new parents.
• Paternity Leave: We also offer paternity leave to allow new fathers to bond with their newborns.
• Employee Assistance Network: Access support through our employee advice network for personal and professional challenges 365 days a year 24/7!
• Internal Awards: We recognise and celebrate the achievements of our staff through internal awards.
• Exclusive Discounts: Benefit from a variety of discounts that enhance your overall employee experience.

We are committed to creating a supportive and rewarding work environment for all our employees.

If you're excited by the prospect of tackling new challenges, collaborating with a dynamic team, and helping shape the future of our organisation, we would love to hear from you! Apply today and take the first step toward an exciting new chapter in your career.