Administrative Assistant / Receptionist

Empire Gates Ltd; West Oxfordshire; On-site; GBP 22,000 - 27,000; Full time

Job summary

A growing manufacturing company in Carterton is seeking an Administrative Assistant/Receptionist to manage customer interactions and various administrative tasks. The ideal candidate will possess excellent communication skills and a strong focus on customer service. Responsibilities include greeting customers, managing inbound queries, and liaising with contractors. This is a full-time position offering an annual salary between £22,000 and £27,000.

Benefits

Regular breakfast outings with the team

Annual staff trip to build team spirit

Responsibilities

• Greet and assist new and existing customers in person and over the phone.
• Manage inbound company emails and customer calls.
• Log and triage customer issues and maintenance requests.
• Schedule and organise service visits and installation projects.
• Order stock and equipment as needed.
• Liaise with engineers, contractors, and third parties.
• Generate quotes for existing customers.
• Process payments securely over the phone.

Skills

Excellent communication and interpersonal skills

Strong focus on customer service

Highly organised

Calm under pressure

Proficient in IT applications

Job description

Overview

Administrative Assistant / Receptionist | Carterton, Oxfordshire | Full Time | £22,000 - £27,000 per year

Our client specialises in the manufacture of premium aluminium gates and the installation of residential and commercial automation. They design, build, install and maintain electric gates, entry systems, bollards, barriers and other automation products. They pride themselves on the quality of their work and the satisfaction of their customers.

This is a fantastic opportunity for a motivated individual to join a small, growing business as an Administrative Assistant / Receptionist. You will be responsible for greeting new and existing customers in person and over the phone, assisting with various administrative tasks relating to sales, support and service.

Responsibilities

• Greet and assist new and existing customers in person and over the phone
• Manage inbound company emails and customer calls
• Log and triage customer issues and maintenance requests
• Schedule and organise service visits and installation projects
• Order stock and equipment as needed
• Liaise with engineers, contractors, and third parties
• Generate quotes for existing customers
• Process payments securely over the phone

Qualifications / Skills

• Excellent communication and interpersonal skills
• Strong focus on customer service, friendly and professional
• Highly organised with the ability to multitask and maintain attention to detail
• Calm and composed under pressure
• Proficient in IT applications (email, scheduling, CRM systems)

What can you expect in return?

• Regular breakfast outings with the team
• Annual staff trip to build team spirit

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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