Administrative Assistant Business Support

Hawthorne-Finch Talent Solutions; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

A well-established Yorkshire law firm in Leeds City Centre is seeking an experienced Administrative Assistant for the Business Support Team. Responsibilities include managing case data, document production, and client interaction through telephone. The ideal candidate is customer-focused, detail-oriented, and can handle a busy environment with professionalism. The role offers a salary between £20,000 – £24,000 and a supportive working environment.

Benefits

Comprehensive pension scheme

Training on Case Management systems

Support for professional development

Qualifications

• Experience in a similar administrative role within an office environment.
• Ability to work accurately and meet team deadlines.
• Excellent customer service and communication skills.

Responsibilities

• Open new matters and update the Case Management System.
• Produce letters and documents ensuring accuracy.
• Answer and direct calls through the busy main switchboard.

Skills

Customer service skills

Data input skills

Organisational skills

Professional phone manner

Attention to detail

Job description

Overview

Administrative Assistant – Business Support

Location: Leeds City Centre

Salary: £20,000 – £24,000

Working Pattern: Full-time Permanent

Experience required: Experience in a similar administrative role

About the Role

We are seeking an experienced Administrative Assistant to join the Business Support Team at a well-established Yorkshire law firm in the city centre office.

This customer service‑focused role involves entering new instructions into the Case Management system, producing letters and documents, and directing phone calls through the main switchboard. Direct client interaction requires a professional and confident telephone manner.

The successful candidate will be a quick learner, an accurate worker, and a team player with a flexible, can‑do attitude. Once trained, they will use their initiative proactively to meet the needs of the business.

Key Responsibilities

• Case Management and Data Input – Open new matters and update the Case Management System in accordance with team procedures.
• Document Production – Produce relevant letters and documents, ensuring accuracy in all data entry.
• Telephone and Reception Duties – Answer and direct calls through the busy main switchboard, speaking directly to clients with confidence and professionalism.
• Document and File Management – Scan, photocopy, archive and retrieve files; handle incoming post and maintain organised filing systems.
• Communication and Liaison – Liaise with colleagues, clients and other parties; identify potential improvements to processes and communicate suggestions effectively to management.
• General Administration – Support the Business Support Team, working proactively to meet business needs and perform any other duties as required.

Essential Requirements

• Experience in a similar administrative role within an office environment.
• Ability to hit the ground running, work accurately and meet team deadlines.
• Confident and professional phone manner; excellent data input skills; literate and numerate.
• Ability to identify potential improvements to processes and communicate effectively with management.
• Ability to deal with enquiries in a customer‑friendly manner; work under pressure; strong prioritisation skills.
• Strong initiative, collaborative teamwork, quick learner, accurate worker, flexible attitude, proactive approach, strong attention to detail, excellent organisational skills.

Benefits Package

Financial Rewards

• Salary: £20,000 – £24,000 (dependent on experience)
• Comprehensive pension scheme

Professional Development

• Comprehensive training on Case Management systems
• Opportunity to develop administrative expertise in a legal environment
• Support for professional development and ongoing training opportunities

Working Environment

• Collaborative and supportive Business Support Team
• Varied and interesting work
• Leeds city centre location with excellent transport links and access to city centre amenities

About Our Client

Our client is a well‑established Yorkshire law firm with a strong reputation for quality legal services and excellent client care. They offer a collaborative friendly working environment where team members are valued and supported in their professional development.

Location & Working Arrangements

Based: Leeds City Centre

Note: May be required to work from other Yorkshire branches from time to time.

Ready to Take the Next Step?

If you are an experienced administrative professional with excellent customer service skills looking for a varied role in a busy legal environment, we want to hear from you.

For a confidential discussion about this exciting opportunity, please contact:

Lee Hawthorne‑Finch
People and Talent Director
Hawthorne‑Finch Talent Solutions

Email / Phone: Phone : 0