Administration | The Royal Wolverhampton NHS Trust

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A major healthcare provider in the UK is looking for an Administrator to support the Colorectal Clinical Nurse Specialist team. Responsibilities include managing administrative tasks like booking patient appointments and maintaining accurate patient records. Ideal candidates will have prior administrative experience within the NHS. Flexible working options are available.

Qualifications

• Previous experience of providing administrative services within the NHS.

Responsibilities

• Provide administrative support to the Colorectal Clinical Nurse Specialist team.
• Respond to telephone calls and escalate complex patient issues.
• Maintain patient information in the Patient Administration System (PAS).
• Scan referral letters and assessment documents accurately.
• Manage booking and scheduling of outpatient appointments.

Job description

Overview

We are looking for an Administrator to join our friendly team of Colorectal Cancer Specialist Nurses and Cancer Navigator, to provide admin support to the Lower GI Nursing service at The Royal Wolverhampton Trust. There will be a range of administrative duties including, ordering supplies, scanning, answering telephone calls, and queries.

Responsibilities

• Provide administrative support to the Colorectal Clinical Nurse Specialist (CNS) team within the Directorate of General Surgery, including all administrative procedures and documentation associated with a patient’s attendance/admission to the hospital and supporting calls.
• Respond in an efficient, polite, and timely manner to all telephone calls received via the CNS team office and escalate calls of complex patients to CNS.
• Be responsible for the accurate input, updating, and amendment of patient related information onto the computerised Patient Administration System (PAS), and any other computerised system used by the service.
• Accurately scan paper referral letters and assessment documents onto CWP (Clinical Web Portal).
• Action all instructions initiated by CNS’s about the appropriate booking for outpatient appointments in CNS clinics.
• In line with agreed Trust targets, book, cancel or change patient CNS appointments on PAS. Accurately record reasons for patient cancellations/change of appointments, including appropriate action for urgent referrals.
• Book, change, or cancel interpreters for patient clinic appointments as required and prioritise any urgent requests.
• Plan and organise own work without direct supervision and cover for colleagues during absences.

Experience and Qualifications

• Ideally the successful candidate will have previous experience of providing administrative services within the NHS.

About the Trust and Working Environment

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are proud of the diversity of both our staff and the communities we serve. We are building a workforce that fulfils our values, improves quality of care for patients, and solves health care problems of tomorrow. We value diversity of thinking and lived experience as part of delivering compassionate care for our patients. We are delighted to have been rated as “Good” by CQC and have received awards such as The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust supports flexible working and will consider requests from applicants who wish to work flexibly.

Additional Information

To provide full administrative support to the Colorectal Clinical Nurse Specialist (CNS) team within the Directorate of General Surgery and to include all administrative procedures and documentation associated with a patient’s attendance/admission to the hospital and supporting calls. It is expected that staff will demonstrate initiative, make decisions, and take appropriate action in accordance with Trust and Departmental Guidelines. Please see attached Job Description for full list of roles and responsibilities. This advert closes on Tuesday 30 Sep 2025.