Administration Team Leader

NHS; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking an Administration Team Leader for their GP surgeries in England. This full-time role involves supporting the senior leadership team, managing the administration staff, and ensuring high-quality service delivery. Candidates should have strong interpersonal skills, previous experience in front-line roles, and be adaptable with good IT capabilities. The position offers a dynamic working environment where teamwork and innovation are encouraged.

Qualifications

• Experience in administration and managing a team.
• Medical terminology knowledge is advantageous.
• Friendly and adaptable personality required.

Responsibilities

• Line-manage and lead the administration team.
• Communicate effectively with patients and staff.
• Prepare staffing rotas and task lists.

Skills

Experience working in a customer service/front‑line environment

Competent IT skills

Excellent communication skills

Strong administration, time‑management and organisational skills

Ability to work independently

Tools

TPP SystmOne

Job description

Job Summary

Wootton Vale and Shortstown surgery has an exciting Administration Team Leader opportunity for a flexible, self‑motivated and hardworking individual. This position is offered on a full‑time basis. The role will require you to support the senior leadership team to ensure the delivery of high‑quality administration services in our primary care GP surgeries, through the effective organisation and delivery of services by our administration and reception team.

Responsibilities

• Communicate with patients, visitors and practice staff to ensure surgeries run smoothly and on time.
• Line‑manage and provide day‑to‑day leadership to the practice administration team.
• Ensure procedures are maintained.
• Invite and recall patients for eligible health and routine checks.
• Prepare staffing rotas and task lists for the administration team.
• Assist with prescription requests.
• Collaborate with other members of the management team to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
• Act as a role model, demonstrating leadership, training/mentoring and promoting the standards expected by the practice, and creating the energy and enthusiasm for the service.

Some flexibility is required as you will sometimes be required to work additional or alternative hours to cover for colleagues.

Qualifications and Experience

• Experience working in a customer service/front‑line environment.
• Competent IT skills.
• GP practice experience using TPP SystmOne or another GP clinical system desirable.
• Medical terminology an advantage.
• Adaptable and friendly, with strong administration, time‑management and organisational skills.
• Excellent communicator, able to work in a confidential and discreet manner.
• Able to multi‑task, work hard and resolve problems/issues.
• Manage a heavy workload.
• Able to work as part of a multi‑disciplinary team, and demonstrate the ability to work independently.

About Us

We are a friendly surgery with a list size of over 18,000 patients, over two sites: Wootton Vale (MK43 9JJ) and Shortstown Surgery (MK42 0GS). Both practices share the same clinical and management teams, and are active members of our PCN (Caritas). We have good appointment access, which means happy patients, and a strong teamwork ethos that includes an established clinical pharmacy team, GPs, nurses, physician associates, and a clinical liaison team who look after the clinical staff. We embrace IT and automation and often pilot new innovations. We are an accredited GP training practice for nurses, pharmacists and doctors. For further information please visit www.woottonvale.co.uk.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Details

Primary Care Careers

Fields Road, Wootton, Bedford, Bedfordshire, MK43 9JJ