Administration Support Manager

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare organization in Pontyclun is looking for a candidate to provide operational support to Endoscopy services. The role emphasizes managing daily operations focusing on quality service within budget while improving patient pathways. Applicants should have Welsh skills as a plus and must be eligible to work in the UK. The organization is proud to be a Living Wage Employer, ensuring fair compensation.

Qualifications

• Speaking & Listening skills at Level 3 (CEFR B2) or above are desirable.
• Disclosure and Barring Service check required.
• Professional Registration verification may be required.

Responsibilities

• Provide operational support in delivering NHS Wales Performance Framework targets.
• Support the running of Endoscopy services across CTMUHB.
• Enhance patient-focused pathways for better experience.
• Manage administrative staff, including leave requests.
• Handle sickness absence management following policy.

Skills

Welsh Skills

Job description

Overview

Provide direct day-to-day operational support in the delivery of NHS Wales Performance Framework targets and ensure effective day-to-day operational management in accordance with best practice. Support the day-to-day operational running of Endoscopy services Pan CTMUHB. Support the development of patient-focused pathways with emphasis on improved patient experience. Work independently using own initiative in accordance with Health Board policies and procedures, with work being managed rather than supervised.

Responsibilities

• Provide direct day-to-day operational support in the provision of quality services within budget and that opportunities for continuous development and improvement of the service are appropriately considered and pursued.
• Support the day-to-day operational running of Endoscopy services Pan CTMUHB.
• Support the development of patient-focused pathways with emphasis on improved patient experience.
• Work independently using own initiative in accordance with Health Board policies and procedures, with work being managed rather than supervised.
• Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times.
• Management of sickness absence for administrative staff, following the appropriate Policy and ensuring processes are followed.

Qualifications / Skills

• Welsh Skills Desirable: This post is advertised as Welsh Desirable. It is an advantage when short-listing; not essential. Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above.
• Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Please check eligibility using the UK Government Work in the UK guidance.
• Applications are welcome in either Welsh or English, with no preference given to the language used.
• All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.
• We are proud to be a Living Wage Employer.