Administration Officer

Cwm Taf Morgannwg University Health Board; Abercynon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional health authority in Abercynon is seeking an Administration Officer to provide comprehensive support to vaccination and immunisation services. The role requires excellent communication skills, organisational abilities, and familiarity with administrative procedures. The ideal candidate should possess level 3 Welsh language skills and experience in an administrative setting. Join a team committed to delivering exceptional healthcare, benefiting from diverse perks and a supportive work environment.

Benefits

Leading pension

Generous leave

Flexible work options

Career growth and development opportunities

Qualifications

• Knowledge of clerical and administrative procedures and systems.
• Experience in validation work.
• Understanding of confidentiality and data protection.

Responsibilities

• Provide comprehensive administration support to vaccination services.
• Input data into vaccination databases as required.
• Assist with administrative tasks of the wider Health Protection work.

Skills

Excellent communication and customer care skills

Good organisational and time management skills

Welsh Language Speaking/Listening Skills at Level 3 or above

Education

Vocational Level 3 qualifications

RSA/OCR III typing qualification

Good standard of education

Tools

Microsoft Office

Job description

Administration Officer

The closing date is 30 December 2025

The Administrative Officer will be an integral member of the vaccination and immunisation service, while supporting the wider health protection function. The post holder will provide a comprehensive and effective administration service within the department, working on their own initiative within standard operating procedures and adhering to accepted policies and procedures of the University Health Board.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

Main duties of the job

The main duties of the role will include all administrative tasks to assist the vaccination and immunisation services supporting the vaccination to all patients and staff who require a vaccination within the geographical area of Cwm Taf Morgannwg University Health Board (CTMUHB), along with supporting the admin function of the wider Health Protection work. As well as administrative tasks, the post holder will be expected to input data into vaccination databases as required, including the Welsh Immunisation Service (WIS), Service Point on a daily basis and other technology such as Welsh Demographic Service (WDS) on a needs basis, along with any other computer packages used within the wider Health Protection.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Aptitude and Abilities Skills

• Excellent communication and customer care skills and a good telephone manner.
• Good organisational and time management skills.
• Welsh Language Speaking/Listening Skills at Level 3 or above

Personal Qualities

• Ability to prioritise work and identify urgent requirements, adjusting and re‑prioritising as necessary.
• Diplomacy skills when dealing with patients/relatives who may be aggrieved or irate
• Remain calm under pressure.
• Ability to work as part of a team or as an individual.
• Use initiative to resolve problems.
• Ability to work to deadlines.

Circumstances

• Able to undertake the duties of the role.
• Able to travel to other sites in a timely manner as required.

Qualifications and Knowledge

• Knowledge of clerical and administrative procedures and systems acquired through Vocational Level 3, or possess the skills, knowledge, training and experience to equivalency.
• RSA/OCR III typing qualification or equivalent skills, knowledge and experience.
• Good standard of education
• Experience in validation work
• Knowledge of office practices and administrative procedures. Able to establish new processes
• Demonstrate a sound knowledge and understanding of confidentiality and data protection.
• Knowledge and understanding of working with guidelines, policies and procedures.
• Knowledge of the importance of Health & Safety Regulations in the workplace.

Experience

• Ability to work independently.
• Fully conversant with all Microsoft Office software.
• Experience in validation work
• Previous NHS experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.