Administration Assistant (Mansfield)

CISWO; Brighton; On-site; GBP 22,000 - 27,000; Full time

Job summary

A national charity is seeking an Administration Assistant in Brighton. The role involves providing comprehensive administrative support to the regional personal welfare service, including handling inquiries and maintaining databases. Ideal candidates will have excellent IT and communication skills, experience in a busy office, and a good understanding of confidentiality. A background in social care is a plus.

Qualifications

• Experience of working in a busy office is essential.
• Understanding of confidentiality and sensitivity is required.
• Experience in the social care sector is desirable.

Responsibilities

• Provide administrative support, including taking detailed referrals.
• Prepare paperwork for the personal welfare team.
• Respond to general inquiries and manage office front line.
• Maintain office systems and manage diary updates.

Skills

Excellent IT skills

Communication skills

Customer service skills

Attention to detail

Problem-solving skills

Education

Standard education in maths and English

Higher education certificate/qualification in administration (NVQ level 3)

Tools

Microsoft Office

Databases

Job description

Overview

CISWO is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry. We are currently recruiting for an Administration Assistant for our Mansfield office. The role will involve providing comprehensive administrative support to CISWO’s regional personal welfare service, working as part of a team supporting former miner workers and their families. This is an office based role.

Responsibilities

• Provide administrative support for the office, including taking detailed referrals from individuals via telephone, email, website or visits to the office, and maintaining and updating the organisation’s databases.
• Prepare paperwork to support the personal welfare team in dealing with client enquiries and home visits.
• Respond to and process general enquiries from individuals and partner agencies including other mining charities.
• Handle front line telephone enquiries and visitors to the office.
• Deliver a full range of office skills to a high standard including producing letters and reports, photocopying, scanning, filing, archiving and dealing with the incoming and outgoing post.
• Help to maintain general office systems and support the region with telephone/email messaging and diary updates.

Qualifications and experience

• Excellent IT skills including Microsoft packages and databases, excellent communication and customer service skills, good attention to detail and problem solving skills, a good understanding of confidentiality, and experience of dealing with sensitive issues.
• A good standard of education in maths and English and the ability to prepare reports, arrange and organise meetings when required.
• Experience of working in a busy office is essential.
• Experience of working in the social care sector and a knowledge and understanding of the issues facing former mineworkers and mining communities would be desirable although not essential. A higher education certificate/qualification in administration would also be beneficial, such as NVQ level 3.

How to apply

For external applicants, please apply directly through our application portal using this link: https://ciswo.bamboohr.com/careers/26?source=aWQ9MTI%3D