Administration Assistant - Band 3

Cheswold Park Hospital; Dewsbury; On-site; GBP 24,000 - 27,000; Full time

Job summary

An NHS Foundation Trust in Dewsbury is looking for an Administrative Support person (Band 3) to join a dedicated team. This role involves providing administrative support, coordinating workloads, and maintaining high levels of communication and organization. Ideal candidates will have good IT skills and prior experience in a similar environment. The position is full-time with a competitive salary, and the trust values diversity in its workforce.

Qualifications

• Recent secretarial/administrative experience including copy/audio typing.
• Ability to prepare routine correspondence and convey confidential messages.
• Willingness to undertake further study/development.

Responsibilities

• Provide a comprehensive, confidential secretarial service to clinical/support services.
• Act as principal point of contact for users of the service.
• Maintain confidentiality and follow established policies.

Skills

Good written and verbal communication skills

Customer care skills

Organizational skills

Decision-making abilities

Interpersonal skills

Education

NVQ Level 3 or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

Job Summary. Are you passionate about working alongside adults with a learning disability as part of a wider team of people? We have an opportunity for an Administrative Support person (Band 3) to join our friendly and motivated team in the Kirklees Community Health Team.

The applicant must be self-motivated, value-led, friendly and have a flexible and kind approach. It is essential that you have good written and verbal communication skills, be able to take notes and formulate reports and dictate letters. Time management and organisational skills are essential, with the ability to organise your own workload and, at times, the workload of others. The successful candidate will have excellent customer service skills with a responsive attitude, good IT skills, and strong telephone skills. You will work on the clinic area reception, take calls and transfer/cascade information to relevant people. For further information or to arrange a visit to the ward please contact Andrew Birkenshaw on 01924 316714.

Main duties of the job include providing a comprehensive, confidential secretarial/administrative service to clinical/support services under supervision, contributing to high-quality administrative support to the MDT, maintaining confidentiality, and working within established policies and service delivery plans.

About Us

We are a specialist NHS Foundation Trust providing community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the West Yorkshire secure provider collaborative. Our mission is to help people reach their potential and live well in their communities by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work to make a difference to the lives of service users, families and carers. We encourage and welcome applications from all protected characteristic groups and value diversity. Being a foundation Trust means we are accountable to our members, who can have a say in how we are run.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and we expect all colleagues and volunteers to share this commitment. We reserve the right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Details

Date posted: 22 September 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: C9378-CK2293B
Job location: 8 Fox View Hub, Dewsbury District Hospital, Halifax Road, Dewsbury, WF13 4AD

Job Description

Job responsibilities

JOB SUMMARY

For full job description, please see attached supporting documents. Service user contact referred to in this Job description will only apply when working within a clinical area. The Post-holder will: Under the supervision/direction of the Administrative Supervisor, provide a comprehensive, confidential secretarial/administrative service to clinical/support services in an efficient and confidential manner, within well-established policies, procedures, protocols and guidelines, and within the required sphere of competences for the role.

• Demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service.
• May work within clinical environments where conflict resolution may be required.
• Act as principal point of contact for users of the service (internal and external to the Trust, service users and members of the public).
• Work flexibly to meet the needs of the service.
• Develop and maintain good working relationships, being flexible, adaptable, polite, positive and empathetic, communicating effectively and informatively.
• Work with sensitivity and understand issues experienced by users of the service.
• Prioritise own tasks with independence, initiative and judgement; refer issues outside of competency to the Administrative Supervisor.
• Follow well-established departmental/Trust policies and service delivery plans; maintain confidentiality.
• Use effective verbal/written communication, adapting to others’ communication difficulties; ensure a positive service experience and confidentiality at all times.
• Treat users, colleagues, etc., with respect, dignity, courtesy and in accordance with the Trust's values.

Note: We advise that some lines in the original text include references to AI usage and visa sponsorship. These have been retained as part of the original information where applicable, but have been consolidated and non-redundant in this refined version.

Person Specification

Special Knowledge & Skills

Essential

• Good written and verbal communication skills, with the ability to prepare routine correspondence and convey confidential messages.
• Decision-making and prioritisation abilities.
• Knowledge of Data Protection Act.
• Customer care skills and good interpersonal skills.
• Diversity/Cultural understanding; resilient to pressure; non-judgemental and empathetic.
• Able to identify risks and act appropriately; demonstrate Trust Values; complete induction requirements.

Desirable

• Knowledge of information governance.

Qualifications

Essential

• NVQ Level 3 (or equivalent) or RSA III; or demonstrable competency at level 3.

Desirable

• Willingness to undertake further study/development.

Experience

Essential

• Recent secretarial/administrative experience including copy/audio typing.
• Note/minute taking; use of email; maintaining diaries; arranging meetings.
• Proficiency with Microsoft Word and other applications (Excel, Outlook, PowerPoint); working as part of a team with minimal supervision; maintaining confidentiality and meeting deadlines.

Desirable

• Experience in a caring environment; dealing with the public.

Physical Attributes

Essential

• A satisfactory sickness record over the previous 2 years; able to meet Occupational Health requirements (with reasonable adjustments if necessary).

Training

Essential

• Willingness to undertake mandatory Trust training and refresher training; commitment to job development and maintaining skills.

Personal Attributes

Essential

• Flexibility to meet the demands of the post; responsive attitude; appropriate dress; ability to travel around the Trust as needed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act; a Disclosure to the DBS will be sought.