Administration Assistant

NHS; Goole; On-site; GBP 18,000 - 22,000; Part time

Job summary

A health service provider in Goole is looking for a part-time administrative support staff member for their community mental health team. The individual will greet patients, manage phone inquiries, and perform data entry tasks. Strong organizational skills and excellent communication abilities are crucial for success in this role. Candidates should possess relevant qualifications and experience in a similar environment.

Benefits

Enhanced leave package

Health and wellbeing support

Flexible working arrangements

Qualifications

• Candidates must have standard keyboard skills and demonstrate experience.
• Experience working with the general public or in a reception role is essential.
• Familiarity with office procedures and clerical work is necessary.

Responsibilities

• Provide administrative support to the community mental health team.
• Greet patients and handle telephone enquiries regarding appointments.
• Input data into administration systems accurately.

Skills

Good telephone manner

Team player

Organisational ability

Problem-solving skills

Excellent communication skills

Education

2 GCSEs/O levels English and Maths

Standard keyboard skills (e.g., RSA2, ECDL or demonstrable experience)

NVQ2 or equivalent experiential learning

Tools

IT systems knowledge

Trust IT systems (e.g., ESR, SystmOne)

Job description

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.

If you enjoy helping people in a reception office based environment, this could be the role for you. Candidates will need to be organised, able to solve problems and work to deadlines, whilst maintaining accuracy and attention to detail.

Excellent communication skills and a friendly, approachable nature are essential for this role as you will be the first point of contact for our visitors/patients either face to face or on the telephone.

Main duties of the job

The main duties of the role will include -

• To provide administrative support to the community mental health team. Good keyboard skills essential.
• To greet patients at reception, deal with telephone enquiries from patients regarding appointments and input data into administration systems, so excellent keyboard skills are required.
• Good Team working skills required within the admin team and wider team.

This role is for 15 hours per week and a degree of flexibility to cover is expected, to cover for annual leave / sickness.

The role is varied, requiring a person with good organisational ability and able to work under pressure at times while providing a positive and responsive professionalism on behalf of the Team.

About us

We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website

We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.

We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.

We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.

Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.

We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.

From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.

Find out more and search live jobs.

Job responsibilities

For further information with regard to this vacancy, please see the attached Job Description and Person Specification .

Person Specification

Qualifications and Knowledge

• Standard keyboard skills e.g. RSA2, ECDL or demonstrable experience
• 2 GCSEs/O levels English and Maths
• To have some knowledge of office procedures, clerical/reception work
• NVQ2 or equivalent experiential learning
• Knowledge of a range of work procedures and practices within a work setting

Experience

• Knowledge of IT systems
• Experience of working with the general public / reception
• Demonstrable experience of practice and procedures relevant to the area of work
• Knowledge of Trust IT systems eg ESR, SystmOne,

Skills and Competencies

• Good telephone manner
• Team player, being flexible to cover absence
• Able to plan and prioritise effectively and work within defined deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.