Administration Assistant

University Hospitals of North Midlands NHS Trust; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in England seeks a dedicated individual for front-line support within their busy skin department. The successful candidate will manage patient interactions, prepare clinics, and provide administrative support to Medical Secretaries, Nurses, and Doctors. Excellent organisational and communication skills are required. The role demands a professional demeanor, attention to detail, and the ability to work effectively under pressure, ensuring high-quality patient care.

Qualifications

• Excellent organisational and communication skills are essential.
• Requires the ability to work well under pressure in a fast-paced clinical environment.
• Strong attention to detail and professional, courteous manner.

Responsibilities

• Greet and welcome patients and visitors.
• Prepare clinics in advance with necessary documentation.
• Liaise with Doctors and other staff for smooth clinic operations.
• Answer telephone calls and respond to patient queries.
• Type clinic and results letters accurately.
• Monitor and manage team email inbox.
• Manage and update patient records ensuring confidentiality.
• Provide cross-cover support at county sites when required.
• Assist with reception duties as needed.

Skills

Excellent organisational skills

Strong communication skills

Attention to detail

Ability to work under pressure

Job description

Overview

This post provides essential front-line and administrative support to patients, Medical Secretaries, Nurses, and Doctors, ensuring the smooth and efficient running of our busy skin department. The successful candidate will be the first point of contact for patients and visitors, helping to manage appointments, handle enquiries, and support the delivery of high-quality, patient-centred care.

Responsibilities

• Greet and welcome patients and visitors, providing a friendly and professional first point of contact for the Skin department.
• Prepare clinics in advance, ensuring all necessary documentation and records are available and accurate.
• Record clinic outcomes promptly and accurately to support timely follow-up and data quality.
• Answer telephone calls and respond to patient queries in a professional and courteous manner, ensuring all enquiries are dealt with efficiently.
• Liaise with Doctors, Medical Secretaries, and Clinical Nurse Specialists (CNS) to support day-to-day service delivery and smooth clinic operations.
• Type clinic letters, results letters, and other correspondence accurately and promptly, maintaining a high standard of presentation and attention to detail.
• Monitor and manage the shared team email inbox, ensuring queries are directed, actioned, and responded to appropriately.
• Manage and update patient records, ensuring confidentiality and compliance with Trust policies and data protection regulations.
• Provide cross‑cover support at county sites when required, demonstrating flexibility and teamwork.
• Assist with reception duties as needed, maintaining a welcoming and efficient front‑of‑house service for patients and visitors.

Qualifications

Excellent organisational and communication skills are essential. The role requires the ability to work well under pressure in a fast‑paced clinical environment, strong attention to detail, and a professional, courteous manner when interacting with patients and colleagues.

Equality, Diversity and Inclusion

We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Attendance will be based on merit alone.

Application Process

All correspondence will be sent to the email address previously used to apply. Applicants are required to provide email addresses for referees covering the last three years of employment. Please submit your application without delay as we reserve the right to close any advert early. If you have questions, you may contact the recruitment department at 01782 675533.