Administration Apprentice

Way2Work; Kings Langley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A business support organization in Kings Langley is seeking an individual for data entry and customer support roles. You will handle bookings, input confidential notes, and assist in office tasks. Candidates should possess strong communication skills, I.T. proficiency, and a keen interest in business with relevant GCSE qualifications. This position offers excellent progression opportunities and fully-funded qualifications.

Benefits

Fully-funded qualifications

Progression opportunities

Qualifications

• Excellent communication skills in verbal and written English.
• Accurate I.T. skills with MS Word and Excel.
• Strong interest in a career in business.

Responsibilities

• Input client details and contact notes securely.
• Answer calls and advise clients and their legal representatives.
• Organise bookings and maintain an online calendar.
• Type letters, reports, and business documents.
• Participate in meetings and take minutes.

Skills

Excellent communication skills

Knowledge of customer care

Accurate I.T. skills

Ability to work flexibly and independently

Respect for confidentiality

Awareness of Health and Safety

Punctuality

Education

GCSE in English and Maths or equivalent

Job description

Overview

Working directly for the Director:

• Data entry - Inputting client details when we receive details and all contact notes being stored on a secure system. Keeping in line with GDPR.
• Answering calls - Taking bookings and advising clients and their legal reps.
• Inputting confidential notes. Supporting staff with inputting notes and storing on the file.
• Organising diary/taking bookings on the online calendar and confirming with clients.
• Sending emails, print and photocopy items
• Typing letters, reports and other business documents
• Participating in office meetings and taking meeting minutes
• Any other duties required from your manager

What we are looking for

Skills and Abilities

• Excellent communication skills with clear verbal and written English
• Knowledge of customer care, able to deal professionally with personal and telephone callers
• Accurate I.T. skills and knowledge of MS Word and Excel, and the Internet
• Able to work flexibly and independently within a team; asking for and giving support as needed
• Able to understand and respect the importance of confidentiality, both within and outside the workplace
• Aware of Health and Safety and Equality and Diversity
• Able to understand the importance of being punctual and the impact absence has on the effectiveness of the team

Entry Requirements

• Strong interest in a career in business
• Effective and confident communicator
• Highly motivated
• Already hold an English and maths GCSE or equivalent

Package includes

• Completely fully-funded qualifications
• Spend at least 6 hours of your contracted working hours studying towards your apprenticeship
• Great progression opportunities