Admin Team Lead

Navigo Health and Social Care CIC; Grimsby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Grimsby is looking for an administrator to supervise and allocate tasks among the administration team. Key responsibilities include coordinating with the clinical management team, ensuring compliance with administration policies, and leading a team in delivering high-quality service. Candidates should be educated to GCSE level and possess strong communication and leadership skills. The role may also involve training and adapting to new electronic systems to improve service efficiency.

Qualifications

• Strong communication, leadership, and organizational skills.
• Educated to GCSE level with relevant qualifications.
• Experience in supervising administrative teams.

Responsibilities

• Supervise and allocate tasks to the administration team.
• Maintain knowledge of administrative policies and procedures.
• Coordinate with the Manager and Clinical Management Team.

Skills

Communication skills

Leadership skills

Organizational skills

Administrative skills

Customer service skills

IT skills: Word, Excel, PowerPoint, Publisher, Outlook

Education

GCSE level grade A to C including Mathematics and English Language

ECDL Qualification

RSA/OCR Grade III Typing/Word Processing

Job description

Main duties of the job

This is an exciting and proven role within the Administration service and is dependent on the post-holder having strong communication, leadership, organisational and excellent administrative skills. The post-holder will supervise, allocate and monitor administration tasks and distribution of work to other members of the administration team ensuring the administration team delivers a high quality and comprehensive administration service. The post holder will also share their administration knowledge and skills, and will also be a key player in supporting and actioning administration tasks by undertaking general administration duties within the requirement of the team. The post-holder will work closely with the Administration Manager of the Business Unit and the Clinical Management Team within NHS Talking Therapies service.

About us

We are Navigo, a social enterprise that provides mental health services to the NHS and beyond, delivering support that we would be happy for our own family to use.

Job responsibilities

The post-holder will coordinate and supervise a team of different grades of administrators, ensuring robust supervision and operational procedures are in place and taking operational responsibility for them and for the allocation of work.

The post-holder will be responsible for maintaining up-to-date knowledge of the full range of administrative and Navigo policies, processes and procedures acquired through training and relevant experience.

The post-holder will undertake any other general administrative duties within the requirements of the team.

The post-holder will be instrumental in the ongoing development of the electronic system and processes and pathways relative to area of service.

The post-holder will undertake any other relevant duties required from time to time as requested by Management which correspond to the general character of the post and are commensurate with the level of responsibility.

Qualifications

• Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
• RSA/OCR Grade III Typing/Word
• Processing standard
• Able to demonstrate knowledge, experience and training
• ECDL Qualification
• Supervisory trained

Experience

• Maintaining databases and spreadsheets
• Previous NHS secretarial/administrative experience and knowledge of hospital administration procedures
• Previous experience at working at Secretary/Administration level with supervisory responsibilities
• Proven ability to direct and lead staff
• Experience/willingness to undertake training in use of electronic systems
• Experience of both leading and working within an administrative team

Knowledge

• Maintaining databases and spreadsheets
• Previous NHS secretarial/administrative experience and knowledge of hospital administration procedures
• Previous experience at working at Secretary or Administration level with supervisory responsibilities
• Proven ability to direct and lead staff
• Knowledge of mental health services
• Working knowledge of CPA
• Knowledge of hospital administration
• Converants with the Data Protection Act 1998

Additional Criteria

• Ability to communicate at all levels
• Excellent customer service skills with the experience and ability to deal with telephone enquiries from other agencies, service users, their families and carers as well as mental health professionals
• Ability to minute complex clinical meetings
• Diary management skills
• Confident and approachable
• Adaptable and flexible in approach to working practice
• Initiative and proactive approach
• Ability to work under pressure
• Excellent IT skills: Word, Excel, Powerpoint, Publisher & Outlook
• Active and effective team member
• Willingness to undertake further training as required

Disclosure and Barring Service Check

This post is subject to The Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Pleasenote: Whilst we value all applications, if we believe an application to be AI-generated, we will use a checking tool and may reject any application that has been automatically generated.

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