Admin Officer

HM Courts & Tribunals Service (HMCTS); Salisbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A governmental body managing courts is seeking an Admin Officer in Salisbury. The role involves providing critical administrative support to court users and the judiciary. Candidates should possess excellent attention to detail and strong communication skills. The position offers a full-time or part-time commitment with flexible working options and opportunities for professional development.

Benefits

Annual leave increases with service

Pension schemes available

Training and development opportunities

Family-friendly policies

Qualifications

• Friendly and approachable manner.
• Desire to deliver proactive support to customers.
• Ability to adapt to using various software packages.

Responsibilities

• Provide administrative support to functions within HMCTS.
• Progress cases through the court/tribunal system.
• Prepare papers and files for court and tribunals.

Skills

Excellent attention to detail

Good written and verbal communication

Organizational skills

Ability to multi-task

Job description

Overview

General Information Salary £25,582 Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working Vacancy Approach External Location Salisbury Region South West Closing Date 29-Sep-2025 Post Type Permanent Civil Service Grade AO Number of jobs available 1 Reserve List 12 Months Job ID 9906

Descriptions & requirements

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

Your Skills And Experience

With a friendly and approachable manner, youll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. Youll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Youll enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Lead Criterion

Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Further Details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.

Occasional Travel To Other Courts: For this post, occasional travel to Winchester will be required for cover when needed

Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria.

Additional Information

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its locations respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJs terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Benefits

The MoJ offers a range of benefits:

• Annual Leave – 25 days on appointment and increases to 30 days after five years of service.
• Pension – The Civil Service offers a choice of pension schemes.
• Training – The Ministry of Justice is committed to staff development and offers training opportunities.
• Networks – Employee networks for minority groups and allies.
• Support – Family-friendly policies, flexible benefits, childcare information, paid parental leave, and other support.

Working for the Civil Service

The Civil Service Code outlines standards of behavior. We recruit on merit. If you have concerns about the process, you may contact the Transformative Business Services, the Ministry of Justice Resourcing team, or the Civil Service Commission. We are a Disability Confident employer and provide reasonable adjustments in recruitment and the workplace. See diversity and inclusion information and veteran initiatives for more details.

Nationality Rules

This job is broadly open to UK nationals, Irish nationals, certain Commonwealth and EEA/Swiss nationals and their families, with various eligibility criteria.

Contact Information

MoJ: 0345 241 5359; HMPPS: 0345 241 5358. Reference: 9906.