Admin Officer

HM Courts & Tribunals Service (HMCTS); Chelmsford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A court service organization is seeking an Admin Officer based in Chelmsford to support Crown Court operations. The role includes managing criminal digital files, handling enquiries from stakeholders, and performing essential administrative tasks. Candidates should demonstrate strong communication skills and the ability to work effectively in a busy environment, with experience in a similar role desirable. The position offers hybrid working arrangements and comprehensive benefits.

Benefits

25 days annual leave (30 after five years)

Choice of pension schemes

Extensive training and development opportunities

Family-friendly policies

Paid leave for maternity, adoption and paternity

Free annual eye tests

Qualifications

• Friendly and approachable with strong communication skills.
• Ability to prioritise and multitask in a busy environment.
• Proactive in customer support via phone and email.

Responsibilities

• Manage criminal digital files for hearings.
• Handle enquiries from various stakeholders.
• Conduct a range of administrative duties.

Skills

Strong written and verbal communication skills

Proactive customer support

Excellent organisational skills

Adaptability to software

Experience in administrative role

Job description

Job Summary

We are looking for an Admin Officer to support Crown Court operations at the Chelmsford Court. The role involves managing criminal digital files, handling correspondence, and providing administrative support to court users, judiciary and management.

Responsibilities

• Manage criminal digital files in preparation for hearings, including correspondence and general enquiries.
• Handle enquiries from criminal justice agencies, solicitors, barristers and members of the public via post, email, telephone and face‑to‑face.
• Deal with a full range of serious criminal work and manage juror processes.
• Carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other HMCTS functions.

Skills and Experience

• Friendly and approachable manner with strong written and verbal communication skills.
• Proactive and effective customer support via phone and email.
• Excellent organisational skills, ability to prioritise and multi‑task in a busy environment.
• Adaptability to using various software packages.
• Experience in a similar administrative or customer‑facing role is desirable.

Working Arrangements

• Full‑time work 37 hours per week, based in the Chelmsford office.
• Hybrid working arrangements (minimum 60% office presence) subject to local capacity and business needs.
• Flexible and part‑time arrangements considered where they meet role requirements.

Benefits

• Annual Leave: 25 days (30 days after five years of service) plus public holidays and an annual privilege day.
• Choice of pension schemes.
• Extensive training and development opportunities.
• Family‑friendly policies including job sharing, voluntary benefits and childcare support.
• Paid paternity, adoption and maternity leave.
• Free annual eye tests for screen users.

Equality, Diversity & Inclusion

• This role is open to UK nationals, EU nationals (with settled or pre‑settled status), Commonwealth citizens with the right to work in the UK, and other eligible nationalities.
• We welcome applicants of all backgrounds and provide reasonable adjustments for disabled candidates.
• We are a Disability Confident employer and encourage adjustments throughout the recruitment process.

Legal and Immigration

• Applicants must hold and maintain the legal right to live and work in the UK and the Civil Service.
• Roles are not eligible for new Skilled Worker visas unless you held one prior to 22 July 2025.

Application

• To apply, submit your CV reflecting current duties and responsibilities.
• Provide a statement of suitability (maximum 500 words) and a summary of key responsibilities (maximum 250 words) as part of the application.
• Interview dates: 26‑27 January 2026.

Contact

• MoJ: 0345 241 5359 (Mon‑Fri 8am‑6pm).

Reserve List

A reserve list may be maintained for up to 12 months for similar roles.