Admin/Clerical Officers

Mpa Recruitment; Craigavon; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Admin Officer to enhance customer service within housing services. This role involves direct engagement with tenants, ensuring their needs are met through effective communication and problem-solving. Candidates should possess strong customer service skills and proficiency in Microsoft Office applications. With a commitment to delivering excellence, this position offers an opportunity to make a real difference in the community. Join a supportive team that values your contributions and fosters professional growth.

Qualifications

• 1 year experience in a similar role is essential.
• 4 GCSEs including English Language or equivalent required.

Responsibilities

• Deliver excellent customer service via telephone and at the public counter.
• Diagnose and record repairs for Housing Executive tenants.

Skills

Customer Service

Microsoft Office

Education

GCSEs (Grades A-C)

Tools

Microsoft Word

Microsoft Excel

Job description

MPA Recruitment Armagh is proud to be partnering with theNorthern Ireland Housing Executiveto recruit a Admin Officer.

Job Description

The post holder will report to a designated manager to deliver excellence in customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. A core role of CSU Advisors is to accurately diagnose and record repairs for Housing Executive tenants and work in partnership with others to resolve issues.

Essential Criteria

< 1 year previous experience in a similar role

Qualifications and Experience Required:

4 GCSEs (Grades A-C) including English Language or an equivalent/higher qualification and plus one years customer service experience

Proficiency in Microsoft Office applications, including Word and Excel (or equivalent software).

Hours of Work:

• Monday to Friday
• 37hours per week