Admin and Booking Coordinator

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; Oswestry; On-site; GBP 25,000 - 30,000; Full time

Job summary

An NHS hospital in the United Kingdom seeks an Admin and Booking Coordinator to manage booking appointments and patient pathways in Musculoskeletal Services. Ideal candidates will have strong administrative skills, experience with NHS systems, and a commitment to team collaboration. This full-time position offers great professional development opportunities in a supportive environment. Located in Oswestry, this role is vital for ensuring efficient service delivery and maintaining high patient satisfaction levels.

Benefits

Access to professional development opportunities

State-of-the-art facilities

Strong links with universities

Qualifications

• Experience in an office environment.
• Competent in Microsoft Office.
• Previous experience of Medical Records/Therapies and MSST Level 3.

Responsibilities

• Provide a full range of administrative functions such as booking appointments.
• Work across multiple systems to manage patient pathways.
• Establish and maintain good working relationships with clinicians and staff.

Skills

Verbal communication

Written communication

Organizational skills

Teamwork

Attention to detail

Education

Good standard of education to GCSE C standard in English and Maths

Tools

Microsoft Office

Various hospital systems (e.g., RIO, Apollo)

Job description

Overview

Go back Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

The closing date is 15 December 2025

Applicants are invited for an opportunity in Musculoskeletal Services Shropshire and Telford (MSST) as an Admin and Booking Coordinator. Applicants will also be expected to cover reception/bookings at Louise House in Shrewsbury and when required, to cover within the Therapies Admin Team. It is essential to be computer literate, as various systems are used, with good communication skills and excellent team working ability. This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

The Admin and Booking Coordinator will provide a full range of administrative functions such as using the hospital and NHS IT systems, recording activity data, booking appointments i.e. telephone and face to face on reception.

We are looking for a professional, experienced administrator who is able to work well as part of a team, but also to work autonomously.

About us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

Job responsibilities

The Admin and Booking Co-Ordinators work across MSST and Therapies providing outpatient services for GP, Consultant and AHP referrers and private patients. Services are accessed by Shropshire, Telford, and Wales and out of area patients.

The services are provided by a range of clinicians including Consultants in Sport and Exercise Medicine, Registrar GP with Extended role, Advanced Practitioners (Podiatry and Physiotherapy), Occupational Therapists, Physiotherapists and associated support staff. The services are delivered in locations across the county and include MSK, Womens Health, Paediatrics Rheumatology, Neurology, Orthopaedics, MCSI.

The Admin and Booking Co-Ordinator's are required to work across numerous systems to provide a Shropshire wide service, including ERS, RIO, Apollo etc. Referrals and queries are received in multiple inboxes that must be managed in line with service standards.

The MSST and Therapies teams provide a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Admin and Booking Co-Ordinator's will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties. Each Admin and Booking Co-Ordinator will have a lead responsibility for clinic management for a group of Clinicians/Specialises. Each Co-Ordinator will be expected to provide cross cover to other Specialties in the absence of colleagues.

The Admin and Booking Co-Ordinator's will manage and co-ordinate the outpatient pathway from the ERS, through discharge or PIFU. To ensure appointments are booked according to the relevant protocols, MSST handbook booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.

Establish and maintain good working relationships with other staff, Clinicians and support staff, radiology and other diagnostics, record staff, MSST partners & GP Practice staff.

Maintaining multiple clear and robust waiting lists, maintain monitoring clinic capacity to treat all patients on the waiting list, and in collaboration with MSST referral centre. Working closely with the Team Leaders, Business Manager/Assistant Manager and Service Manager.

Deal with enquiries from Outpatient staff, MSST partners referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Therapy Services and MSST Level 3.

Person Specification

Qualifications

• Good standard of education to GCSE C standard in English and Maths

Experience

• Experience in an office environment.
• Use of computers
• Previous NHS/public sector experience or equivalent offering direct customer care or demonstrate transferrable skills from other sector
• Competent in Microsoft Office
• Previous experience of Medical Records/Therapies and MSST Level 3
• Knowledge of patient access standards or ability to learn

Skills/Knowledge

• Able to sort accurately into numerical and alphabetical order
• Ability to utilise electronic patients and other databases
• High level of verbal and written communication skills
• Knowledge of outpatient booking systems
• Medical Terminology
• Awareness of NHS RTT Targets

Aptitudes and Attributes

• Good interpersonal skills.
• Able to work to deadlines
• Good telephone manner
• Tact and discretion when dealing with sensitive and confidential information
• Ability to organise and prioritise own work
• Ability to manage busy workload where accuracy and attention to detail is essential
• Team player / able to work flexibly
• Able to use a variety of hospital systems eg RIO, Apollo and or ability to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones & Agnes Hunt Orthopaedic Hospital NHSFT