Acute Medicine Patient Flow Co-ordinator

Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare provider is seeking a Patient Flow Co-ordinator to support the Acute Medicine Department at Royal Shrewsbury Hospital. The successful candidate will manage the discharge and flow of acute medical patients, collaborating closely with various teams to ensure effective patient care. Duties include monitoring performance, facilitating communications for timely discharges, and handling some clinical tasks such as venepuncture and ECGs. This role is essential in achieving patient safety and satisfaction.

Qualifications

• Clinical skills such as venepuncture, cannulation, and performing ECGs.
• Ability to work collaboratively with clinical and non-clinical staff.
• Strong organizational skills to manage discharge and patient flow.

Responsibilities

• Ensure safe and effective patient flow through the department.
• Monitor performance and chase diagnostic results.
• Liaise with interdisciplinary teams for admission and discharge arrangements.

Skills

Relationship building

Communication

Patient management

Job description

Job overview

We are looking to recruit a Patient Flow Co-ordinator across the Acute Medicine Department at the Royal Shrewsbury Hospital.

You will be a member of the Acute Medicine Team working directly with the Emergency Flow managers to support the discharge and flow of acute medical patients within the emergency department and working alongside the Acute assessment unit, Acute medical unit and SDEC Nurse Coordinators (NiC) supporting the management of all attendances, admissions and discharges for Acute Medicine patients by facilitating an efficient, effective and timely management of patient’s diagnostics, decisions and utilisation of beds and resources.

You will develop close working relationships with clinical and non-clinical staff ensuring they demonstrate a professional manner and personal confidence.

There is a small clinical component to this role, e.g. venepuncture, cannulation, performing ECG's.

Main duties of the job

• To work directly with the NiC to ensure the safe and effective flow of patients through the department, directly supporting the Emergency Departments 4 hours patient safety standard.
• To monitor performance in all areas of Acute Medicine. This will include chasing diagnostic results to support clinical decision-making as appropriate and the escalation of unnecessary delays to the relevant departments to support patient flow.
• To liaise with work with Inter-disciplinary teams regarding the admission and discharge arrangements of patients.
• To ensure that Internal Professional Standards (IPS) are adhered to – initially contacting speciality doctors directly and escalating to NIC, Acute Physicians, and Departmental Management Team when standards are not adhered to.
• To liaise with other agents and carers as required to provide effective communication and thus to enable timely discharge / transfer of patients out of the Acute Medicine Service.
• Alongside the administrative and clerical aspects of the acute med facilitator role, the post holder will provide support and assist Registered Nurses in delivering certain aspects of health care directly to patients, within defined levels of competence and practice. This will include assisting in maintaining a suitable environment in which to deliver that care.

Working for your organisation

We are an organisation that strives to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.