ACERS Respiratory Administrator (FTC)

NHS; City Of London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading healthcare organization in London is seeking a Team Administrator for the Adult Cardiorespiratory Enhanced and Responsive Service. The role involves managing administrative support, handling telephone queries, and maintaining patient databases. Candidates should possess excellent interpersonal and IT skills, and a proactive approach is essential. The position offers opportunities for professional development and a supportive work environment.

Qualifications

• Experience in healthcare administration.
• Ability to work in a diverse socio-economic environment.

Responsibilities

• Organise administrative support for Diagnostic Hublet and Pulmonary Rehabilitation services.
• Answer calls and deal with queries from clients and health professionals.
• Register new referrals to ACERS.

Skills

Verbal communication

Written communication

IT skills including Word & Excel

Teamwork

Education

English & Maths GCSE Grade C or equivalent

Job description

Overview

Job Summary: Adult Cardiorespiratory Enhanced and Responsive Service (ACERs) – Team Administrator - Band 3. The post holder will work within the ACERS Diagnostic Hublet and Pulmonary Rehabilitation teams, supported by the ACERS Administration Lead. Responsibilities include handling administrative issues such as clinic, transport and advocacy bookings, database inputting and maintenance, and answering telephone queries from patients. The post holder will maintain administrative systems and update patient electronic databases related to ACERS Diagnostic Hublet and PR with support from the Administration Lead.

The position requires a pro-active, highly organised individual with excellent interpersonal skills, strong IT skills, and a flexible approach to duties.

In return, the team offers opportunities to develop skills through regular supervision, CPD opportunities, and involvement in service development projects.

Responsibilities

• Organise, manage and develop administrative support specifically for the Diagnostic Hublet and Pulmonary Rehabilitation services within ACERS.
• Answer telephone calls promptly and professionally, pass on accurate messages, and deal with queries from clients, Doctors and other health professionals.
• Provide robust administrative support to the Nurse Consultant, Nurses, Physiotherapists, Psychologists and Rehabilitation Assistants.
• Work in a challenging socio-economic environment involving clients with highly complex social problems and diverse cultural backgrounds.
• Act as the first point of contact for clients and other health professionals, carrying out initial screening of enquiries and prioritising them, and effectively communicating complex and sensitive information with the clinical team.
• Record accurate minutes for all team meetings and disseminate them within the team.
• Independently register all new referrals to ACERS, liaising with clinical staff for prioritisation of clients.
• Manage and maintain the integrity of the computerised patient database system in conjunction with other administration staff.
• Independently maintain and take responsibility for the client waiting list on the computerised database.
• Independently monitor stock levels and order as required to ensure stock remains at adequate levels.

About Us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving Hackney, East London, The City and beyond. The Trust attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). It provides hospital and community health services and manages services at St Leonard's Hospital and the Mary Seacole Nursing Home. The Trust is committed to equality, value diversity, inclusion, and has policies aligned with its People Plan. All staff are encouraged to embody the Trust values.

Homerton is included on the HSJ & Nursing Times Best Places to Work list and offers a range of benefits to staff.

Details

Date posted: 30 September 2025

Pay scheme: Agenda for Change — Band 3

Salary: £30,546 to £32,207 a year p.a. incl.

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference: 293-EMRS1-0462

Job locations: Homerton Hospital, Homerton Row, London, E9 6SR

Qualifications

Essential

• Trust Values, Equal Opportunities & Other Requirements
• Education: English & Maths GCSE Grade C or equivalent
• Skills and Abilities: Verbal and written communication, IT skills including Word & Excel, ability to work as part of a team

Desirable

• English & Maths A level or equivalent
• Experience in supporting service audits
• Experience in healthcare administration
• Knowledge of relevant healthcare issues
• Interest in developing basic knowledge of health conditions

Other

Disclosure and Barring Service (DBS) check: This post is subject to the Rehabilitation of Offenders Act and a DBS check may be required.

Certificate of Sponsorship: Applications from job seekers requiring Skilled Worker sponsorship to work in the UK will be considered. Guidance on checks for overseas applicants is available.