Account Manager - Terrorism

Lockton Companies; Peacehaven; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading independent insurance brokerage in Peacehaven is seeking an experienced Terrorism technician to join their Crisis Management team. This role involves delivering technical and administrative support to brokers, maintaining records, and providing high-quality client service. The ideal candidate has experience in a technical insurance role, strong attention to detail, and a sound understanding of documentation. This position offers a dynamic environment for professional growth and collaboration.

Qualifications

• Experience in a technical Terrorism, International Property, or Crisis Management insurance role.
• Strong attention to detail and ability to work both independently and collaboratively within a team.
• Sound technical understanding of insurance documentation, including slips, wordings, and contracts.

Responsibilities

• Deliver technical and administrative support to brokers and account managers.
• Maintain accurate and up-to-date records within internal systems.
• Review policy documentation for accuracy and issue to clients as required.
• Collaborate closely with the broking team and other internal stakeholders.
• Deliver high-quality client service in line with agreed service levels.

Skills

Attention to detail

Technical understanding of insurance documentation

Ability to work independently

Collaboration

Job description

An opportunity has arisen for an experienced Terrorism technician to join our successful and growing team within Crisis Management. Lockton is the world’s largest independent insurance brokerage, with a unique culture of entrepreneurship, true client excellence and empowered people. This role offers an excellent opportunity to accelerate your career in a dynamic environment that values innovation, collaboration, and professional development.

The Account Manager provides day-to-day account servicing and technical support to placing brokers and team associates within the Crisis Management team, and plays a key part in ensuring smooth policy administration, timely invoicing, and exceptional client service.

Key Responsibilities

• Deliver technical and administrative support to brokers and account managers, including preparing slips, endorsements, and related documentation.
• Maintain accurate and up-to-date records within internal systems for reporting and workflow purposes.
• Liaise with the TSG and IBA teams to track invoicing, support premium collection, and ensure timely payments to insurers.
• Review policy documentation for accuracy and issue to clients as required.
• Support the management of specific accounts under the guidance of senior Account Managers.
• Attend client meetings where appropriate to support account servicing and relationship building.
• Collaborate closely with the broking team, wordings team, and other internal stakeholders.
• Issue evidence of cover and other client communications in a timely and professional manner.
• Monitor premium payment warranties (PPWs) and request extensions when necessary.
• Deliver high-quality client service in line with agreed service levels and key performance indicators (KPIs).

Candidate Profile

• Experience in a technical Terrorism, International Property, or Crisis Management insurance role.
• Strong attention to detail and ability to work both independently and collaboratively within a team.
• Sound technical understanding of insurance documentation, including slips, wordings, and contracts.