Account Manager-Digital Origin

Lyra Technology Group; Towcester; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A prominent technology service company in Towcester is seeking a full-time Account Manager to manage client relationships, drive revenue growth, and facilitate effective selling of IT, Cloud, Telephony, and Connectivity services. The role requires an understanding of client needs and collaborative selling with product specialists to ensure high client satisfaction. Ideal candidates will have a background in account management and experience in a client-facing role, with a targeted compensation of £60,000-£65,000 per year.

Qualifications

• Proven track record in account management, upselling, and cross-selling.
• Ability to work to deadlines with frequently changing priorities.

Responsibilities

• Build and maintain strong client relationships as the primary contact.
• Develop an annual sales plan and manage a renewals database.
• Increase sales through solution selling, upselling, and cross-selling.
• Schedule regular service review meetings with clients.
• Collaborate with technical teams to resolve client issues.

Skills

Excellent written and communication skills

Client-facing experience

Account management

Upselling and cross-selling

Understanding of mobile, telephony and connectivity technologies

Education

Microsoft 365 Fundamentals MS-900T01-A

Microsoft Certified: Security, Compliance, and Identity Fundamental

Tools

CRM system

Job description

Overview

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Account Manager, Lyra Technology Group

Lyra Technology Group is looking for a full-time Account Manager to join the team at one of our operating companies, Digital Origin in Towcester, UK. The Account Manager will manage and cultivate client relationships, while effectively selling and creating opportunities that encompass our entire product portfolio; IT, Cloud, Telephony, Mobile, Digital Display and Connectivity services. The Account Manager will be expected to foster revenue growth by thoroughly understanding the client's business, which will enable the identification of cross-selling opportunities across our product and service pillars. This position requires a consultative sales approach, collaborating with our product specialists to generate new opportunities within your designated clients for our product specialists to progress and close the specialist product / service opportunity alongside you. Your ongoing focus should ensure a high level of client satisfaction and maintain a strong renewal ratio.

A bit about Digital Origin…

At Digital Origin, we are transforming the way UK businesses stay connected by delivering seamless Connectivity as a Service (CaaS) solutions. With IT, Connectivity, Telephony, and Mobile services all interconnected, we offer the simplicity of a single supplier, one helpdesk, and one monthly bill. Guided by our mission to Find, Win, Keep, and Evolve, we are dedicated to building lasting client relationships and exceeding expectations. At the heart of our success is a high-energy, positive culture of teamwork that sets us apart and drives us forward.

Your work as the Account Manager includes several components:

• Client Partnership
  • Serve as a trusted advisor for clients, understanding their IT needs across infrastructure, telephony, mobile, connectivity, security, cloud, digital display and software solutions.
• Revenue Growth
  • Increase sales through solution selling, upselling, and cross-selling.
  • Develop an annual sales plan.
  • Achieve sales targets.
  • Present proposals to C-Level and executive-level stakeholders.
• Develop and maintain strong, long-term relationships with clients, acting as the primary point of contact.
• Develop and manage a renewals database for your client base.
• Regularly communicate with clients to understand their needs, provide updates, and gather feedback.
• Schedule and attend regular service review meetings/QBRs remotely and in person at client or DO offices. This includes sharing meeting notes and follow-up actions.
• Report on any client concerns or issues to our technical and client UX teams and collaborate with them to ensure prompt and effective resolution.
• Collaborate with other departments such as Accounts and Service Delivery team to address issues and requests.
• Manage ‘at risk’ clients back to health, through a critical care process.
• Ensure all client contact information, activities, and sales opportunities are logged and detailed within the customer relationship management (CRM) system.
• Adhere to sales processes and procedures outlined by the business to maintain standards, while suggesting improvements when necessary.

Our ideal Account Manager has the following qualifications:

• Microsoft 365 Fundamentals MS-900T01-A
• Excellent written and communication skills
• Previous track record in account management and upselling / cross selling
• Experience of being in a client facing role
• Experience of using a CRM system
• Ability to work to deadlines with frequently changing priorities
• An understanding of mobile, telephony and connectivity technologies
• Microsoft Certified: Security, Compliance, and Identity Fundamental

The targeted base compensation for this role is 60,000-65,000 GBP per year and will operate out of the Towcester, UK office on a hybrid basis. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you.

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