Account Manager - Client Services

The New Gen; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A premier digital marketing agency in London is seeking an experienced Account Manager for their Client Services team to manage the PepsiCo account. The role involves leading client relationships, overseeing campaign delivery, and working closely with internal teams to drive performance. Ideal candidates will have a background in agency work, demonstrating strong communication and organizational skills. This position offers a hybrid work environment.

Qualifications

• 2-3 years' experience in account management or client services role.
• Strong knowledge and passion for social media and digital marketing.
• Proven experience managing client relationships end-to-end.

Responsibilities

• Act as the main day-to-day contact for client stakeholders.
• Oversee campaign timelines and deliverables.
• Support with account forecasting, budgeting, and reporting.

Skills

Account management

Client relationship management

Digital marketing

Social media knowledge

Communication skills

Organizational skills

Job description

Overview

Account Manager - Client Services. NewGen is an award-winning team of over 100 social natives, with offices across London, Manchester and New York. Founded by our Forbes 30 under 30 co-founders, we are specialists in digital marketing, experts in social media and gamers at heart, working with high-profile brands to reach audiences in creative and innovative ways powered by social. NewGen EMEA operates a hybrid culture in our London and Manchester offices, and we expect office attendance at our Holborn base at least 3 days per week to enable effective teamwork and collaboration.

Brand partnerships include Samsung, PepsiCo, Cetaphil, Epic Games, Activision, JBL and Pizza Hut.

The Role

We\'re looking for a confident, proactive and detail-driven Account Manager to join the London Client Services team at NewGen, working specifically on our flagship PepsiCo account. As an Account Manager, you\'ll be the day-to-day lead for client relationships, ensuring smooth campaign delivery across multiple workstreams, managing internal teams, and driving performance and growth opportunities. You\'ll be trusted to own client communications, oversee creative and production delivery, and ensure projects are delivered on time, on budget and to the highest standard. This is an ideal opportunity for someone with agency experience who is ready to step up, take ownership of client accounts, and play a key role in the continued success of one of NewGen\'s biggest partnerships.

Key Responsibilities

Client Relationship Management

• Act as the main day-to-day contact for client stakeholders, building trusted relationships through proactive communication and delivery excellence
• Lead client calls, prepare and circulate agendas/contact reports, and follow up on actions independently
• Partner with senior leadership to identify and unlock new opportunities for account growth

Project & Campaign Leadership

• Oversee campaign timelines, deliverables and status updates, ensuring all projects run smoothly and to deadline
• Manage and brief internal teams (creative, production, influencer, strategy) to ensure clear expectations and aligned outputs
• Own the preparation of client decks, WIP documents, status trackers, and campaign reviews

Creative & Content Oversight

• Review and provide feedback on creative concepts, ensuring alignment with client objectives and brand guidelines
• Manage approval workflows and ensure all deliverables are delivered accurately and on time
• Act as the link between client and creative teams, translating feedback into actionable next steps

Financial & Commercial Accountability

• Support with account forecasting, budgeting and reporting to ensure profitability and efficiency
• Monitor project budgets, flagging risks early and ensuring accurate billing and reconciliation

Insights & Reporting

• Lead the delivery of campaign reports and performance reviews, working with the data team to translate insights into recommendations
• Present learnings and strategic next steps to clients, demonstrating the value of our work and reinforcing NewGen as a trusted partner

What We\'re Looking For

• 2-3 years\' experience in an account management or client services role within a marketing or creative agency
• Strong knowledge and passion for social media, content and digital marketing
• Proven experience managing client relationships and campaigns end-to-end
• Highly organised with excellent attention to detail and ability to juggle multiple priorities
• Strong communication skills (written, verbal, presentation) with the ability to influence and persuade
• Commercial awareness and confidence working with budgets, forecasting and reporting
• A collaborative team player who thrives in a fast-paced, creative environment

The Interview Process

First Stage (30 mins): A run-through of your experience and introduction to NewGen and the PepsiCo account (with the Account Director).

Second Stage (in-person): A short task to demonstrate your organisational, strategic and client management approach (with the Account Director and another senior team member).