Account Manager

ITSS Recruitment; United Kingdom; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking an Account Manager focused on client relations in Doncaster. This pivotal role involves managing key client accounts, resolving queries, and contributing to customer satisfaction and retention. Ideal candidates will have strong experience in relationship management and customer support. The position offers a hybrid working model and a salary of up to £32K plus bonus.

Qualifications

• Proven experience in account management or customer support roles.
• Strong interpersonal skills with the ability to build rapport.
• Ability to manage client expectations and resolve issues effectively.

Responsibilities

• Build rapport within your designated client portfolio.
• Manage and nurture a portfolio of client accounts.
• Be the first point of contact for customer queries.
• Liaise daily with the supply chain and operations team.
• Support the BDM team with account insights.
• Maintain accurate records of client communications.
• Identify opportunities for up-selling or cross-selling.
• Handle a volume of administrative tasks.
• Continuously improve internal processes.

Skills

Relationship management

Customer service

Problem resolution

Attention to detail

Job description

Overview

Account Manager - Client relations / Customer Support - Hybrid Working - Up to 32K + Bonus - Doncaster

We are looking for a highly motivated and skilled Account Manager to join an established, eco-conscious and sustainability focused organisation employing close to 200 people and turning over 65 million, with head offices in Doncaster. This exciting opportunity will suit a Account Manager who is well versed in relationship management, customer service and building rapport. Due to impressive growth we are looking for multiple people to join the expanding teams. Please note that this is an Account Manager / Client relations role and will NOT include sales to new prospects/clients or New Business. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity.

Responsibilities

• Build rapport within your designated client portfolio
• Manage and nurture a portfolio of client accounts, ensuring high levels of satisfaction and retention
• Be the first point of contact for customer queries, resolving issues promptly and professionally
• Liaise daily with the supply chain and operations team to ensure seamless order processing and service delivery
• Support the BDM team with account insights, preparing reports, and contributing to client growth strategies
• Maintain accurate records of client communications, pricing, and service issues using our internal systems
• Proactively identify opportunities for up-selling or cross-selling products and services
• Handle a high volume of administrative and system-based tasks with attention to detail
• Continuously look for ways to improve internal processes and the customer journey

The Account Manager position is a pivotal role within the business, playing a key part in customer retention and revenue growth. You will be one of the main points of contact for your accounts, ensuring their needs are met quickly and effectively, while spotting opportunities to add value and strengthen relationships.

We are interviewing currently so apply now for immediate consideration or contact George Harvey at ITSS Recruitment for further information.