Account Manager

Evri; Ryton-on-Dunsmore; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading parcel delivery company is seeking an Account Manager to manage corporate accounts and deliver exceptional customer service. The role requires strong reporting and analytical skills, along with proficiency in MS Excel. As an Account Manager, you will ensure performance targets are met while developing a keen understanding of customer needs. This permanent, full-time position offers a competitive salary and benefits package, promoting a diverse and inclusive workplace.

Benefits

Competitive salary

Benefits package

Inclusive workplace

Qualifications

• Experience managing corporate accounts.
• Strong track record of accurate reporting and forecasting.
• Advanced MS Office skills, especially Excel.

Responsibilities

• Manage and grow an assigned portfolio of corporate accounts.
• Track weekly and monthly account performance.
• Produce accurate MI, reports and forecasts.
• Use commercial tools for pricing and profitability management.
• Ensure compliance with customer contractual obligations.

Skills

Account management

Reporting

Data analysis

Communication skills

MS Excel

Job description

Join Our Team as an Account Manager – UK Mail (Part of the EVRi Group)

Are you a commercially minded Account Manager, who thrives on structure, data and delivering exceptional customer service?
Do you enjoy owning a portfolio of corporate customers and using insight to drive performance and long-term partnerships? If so, we’d love to hear from you!

At EVRi Premium, part of the wider EVRi Group, we’re transforming mail and parcel delivery across the UK. By combining the strengths of EVRi and DHL eCommerce UK, we offer tailored mail collection and processing, specialist networks for high-value and time‑sensitive deliveries, and enhanced international capability.

We’re now looking for a driven Account Manager to take ownership of an existing portfolio of corporate customers within UK Mail, playing a key role in delivering outstanding service, commercial performance and customer satisfaction.

This is a permanent, full‑time role offering a competitive salary and benefits package.

Come and Join the UK Mail Commercial Team

Reporting to the Key Account Director, the Account Manager is responsible for managing day‑to‑day performance across a defined portfolio of corporate accounts. You’ll be the trusted point of contact for your customers, the expert on UK Mail products and services, and the vital link between clients and our operational teams.

This role suits someone who is highly organised, analytical and process‑driven, with a strong focus on reporting, forecasting and service delivery.

What You’ll Be Doing

• Manage and grow an assigned portfolio of corporate accounts, delivering against agreed revenue, volume, service and KPI targets
• Track weekly and monthly account performance, ensuring service standards and commercial objectives are consistently met
• Produce accurate MI, reports and forecasts, providing clear insight to the Key Account Director
• Develop a strong understanding of customer needs and align UK Mail solutions to their business priorities
• Use commercial tools, including rate agreements and P&Ls, to manage pricing, profitability and performance
• Support the setup and smooth onboarding of new accounts where required
• React to market or customer changes, managing pricing adjustments through formal approval processes
• Work closely with Operations to resolve queries, manage escalations and ensure seamless service delivery
• Ensure compliance with forecasting requirements, payment terms and customer contractual obligations
• Maintain accurate records and contribute to continuous improvement across the commercial team

What You’ll Bring

• Experience managing corporate accounts, or a clear aptitude for structured, effective account management
• A strong track record of accurate reporting, forecasting and performance tracking
• Excellent working knowledge of management information systems
• Advanced MS Office skills, particularly Excel for data analysis and consolidation
• A highly organised, detail‑focused and process‑driven approach
• Confident communication skills, with the ability to resolve customer issues efficiently and professionally
• Knowledge of DSA and mailing products is advantageous

Why Join Us?

At EVRi Premium, we know we only grow if our people do too. We’re committed to creating a truly inclusive and diverse workplace where everyone can bring their whole authentic selves to work. We’re on a journey to better represent the customers and communities we serve, removing barriers and ensuring everyone is valued for who they are and what they bring.

We are EVRi. Where everyone is welcome.
We’re excited for the future. Let’s deliver it together.