Account Manager

RedFish Solutions; Oxford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A well-established furniture company in Oxford is looking for an Account Manager to manage long-term client relationships in retail and hospitality. This role focuses on account management—supporting clients, coordinating orders, and ensuring high service levels. Ideal candidates will have experience in account management or client services and strong communication skills. This position offers an inclusive workplace culture.

Qualifications

• Experience in account management or client services is required.
• Strong communication and organisational skills are necessary.
• Proactive mindset with the ability to juggle multiple priorities.

Responsibilities

• Manage relationships with retail and hospitality clients.
• Coordinate orders, deliveries, and installations.
• Handle client queries and resolve issues.

Skills

Account management

Client services

Project coordination

Strong communication

Organisational skills

Job description

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Currently working with a well-established furniture company that supplies beautifully designed commercial furniture to some of the UK's leading retail and hospitality brands. They're now looking for an Account Manager to join their Oxford-based team—someone who's great with people, detail-oriented, and confident managing long-term client relationships.

This isn't a sales role. It's all about account management: supporting a portfolio of corporate clients, ensuring smooth delivery of products and services, and acting as the key point of contact across multiple sites and stakeholders.

What you'll be doing:

• Managing relationships with retail and hospitality clients across multiple locations
• Coordinating orders, deliveries, and installations with internal teams
• Handling queries, resolving issues, and ensuring service levels remain high
• Maintaining accurate records and reporting on account activity
• Working closely with project managers, logistics, and design teams to keep everything running smoothly

What we're looking for:

• Experience in account management, client services, or project coordination
• Strong communication and organisational skills
• A proactive mindset and ability to juggle multiple priorities
• Knowledge of furniture, interiors, or retail environments is a bonus—but not essential

redfish solutions promote a culture where diversity is welcomed and celebrated. We embrace differences, whether they be social backgrounds, ethnicity, disability, gender, age, religion, sexuality and any other protected characteristic. We have an inclusive recruitment philosophy and will endeavor to support those applicants who may need adjustments to take part in the recruitment process.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business