Account Manager

Workable; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading HR technology firm in London is seeking an Account Manager to manage a portfolio of accounts and drive renewals. The ideal candidate has a strong customer service background with excellent communication skills and two years of relevant experience. The firm offers a vibrant workplace with comprehensive health insurance, performance bonuses, and more.

Benefits

Private Health Insurance

Pension Plan

Performance Bonuses

Cell phone reimbursement

Daily lunch allowance

Qualifications

• Must have two years of experience in Account Management or sales-focused Customer Service.
• Excellent oral and written communication skills are required.
• Self-starter with a strong desire to develop customer service skills.

Responsibilities

• Own a portfolio of accounts by understanding customer needs and building relationships.
• Drive and secure renewals across assigned accounts.
• Collaborate with internal teams to enhance customer experience.

Skills

Attention to detail

Problem-solving

Excellent communication skills

Customer service skills

Organizational skills

Salesforce experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world's most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you'll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

We are looking for a Account Manager in London. As an Account Manager, you will be responsible for owning a portfolio of accounts, driving and securing renewals, identifying customer needs to support their business goals, and uncovering upgrade opportunities during the renewal process.

Essential Responsibilities:

Responsibilities

• Owning a portfolio of accounts by conducting regular meetings, understanding customer needs, and building long-term relationships.
• Driving and securing renewals across your assigned accounts.
• Identifying customer needs to support their business goals and uncovering upgrade opportunities to maximize adoption of Workable solutions.
• Collaborate cross-functionally with internal teams to enhance the customer experience and drive success.
• Provide customer feedback to product management
• Partner with leadership to engage in customer negotiations where necessary
• Ensure renewals are well-documented and accurately forecasted
• Work with customers to build relationships and expedite resolution of contract inquiries
• Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn

Requirements

• Attention to detail is a must
• You enjoy problem-solving and uncovering customer needs
• Excellent oral and written communication skills
• Strong desire to develop customer service skills and ability to nurture relationships
• Must be organized and efficient to keep up in a fast-paced environment
• Self-starter
• Salesforce (CRM) experience is a plus
• Relevant experience in Account Management or sales-focused Customer Service
• Bachelors degree preferred
• Two (2) years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace, we offer:

• Comprehensive Coverage: Private Health Insurance & Pension Plan
• Financial Wellness: Performance Bonuses to invest in your future.
• Stay Connected: Cell phone reimbursement for seamless communication.
• Work in Style: Apple gear provided to set you up for success.
• Daily Fuel: Receive a daily lunch allowance to keep you energized and productive during your workday at the office.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.