Account Manager

Elite People; Leicester Forest East; On-site; GBP 50,000; Full time

Job summary

A growing sheet metal fabrication business in Leicester is seeking an Account Manager to link customers with the production team. This role involves managing key accounts, providing updates via JobPack, and ensuring exceptional customer service. Ideal candidates have experience in account management within manufacturing and strong technical knowledge. Competitive salary and genuine career progression opportunities are offered.

Benefits

Competitive salary

Supportive team culture

Career progression opportunities

Qualifications

• Proven experience as an Account Manager or similar role.
• Strong working knowledge of JobPack or similar production software.
• Ability to work effectively with customers and production teams.

Responsibilities

• Manage and develop customer accounts in the sheet metal sector.
• Use JobPack to track orders and production progress.
• Deliver excellent customer service and maintain workflow.

Skills

Customer relationship management

Knowledge of JobPack

Effective communication

Organizational skills

Tools

JobPack

Epicor

MIE Trak Pro

JobBOSS

E2

Job description

Position

Account Manager - Sheet Metal Fabrication

Location: Leicester
Salary: £50,000
Hours: Monday to Thursday 7:00am - 4:00pm, Friday 7:00am - 12:00pm (early finish)

About the Company

Our client is a long-established and growing sheet metal fabrication business based in Leicester. Supplying precision-engineered parts to a wide range of industries, they are investing in people and technology to strengthen their team. Due to continued success, they now seek an experienced Account Manager with both customer relationship expertise and hands-on knowledge of JobPack production scheduling software.

The Role

As Account Manager, you'll act as the vital link between customers and the production team. You'll manage and grow key accounts, provide accurate updates using JobPack, and ensure customer expectations are not only met but exceeded. This is a great opportunity for someone who enjoys combining customer service with a technical understanding of how jobs flow through a busy sheet metal workshop.

Key Responsibilities

• Manage and develop existing customer accounts within the sheet metal sector
• Use JobPack (or similar software) to track orders, lead times, and production progress
• Communicate accurate job status, quotations, and delivery schedules to customers
• Liaise closely with the production team to resolve issues and maintain smooth workflow
• Deliver excellent customer service and build long-term partnerships
• Identify and act on opportunities for account growth and upselling

About You

• Proven experience as an Account Manager (or similar role) within manufacturing, sheet metal, or engineering
• Strong working knowledge of JobPack (or similar systems: Epicor, MIE Trak Pro, JobBOSS, E2)
• Confident communicator - able to work effectively with both customers and production teams
• Organised, proactive, and commercially aware
• Based within commutable distance of Leicester

What's on Offer

• Competitive salary (dependent on experience)
• Join a growing, forward-thinking sheet metal company
• Supportive team culture with genuine career progression opportunities

How to Apply

If you're an Account Manager with JobPack experience seeking your next step in Leicester, we'd love to hear from you. Click 'Apply Now' to send your CV or contact Adam at Elite People Recruitment Services