Account Manager

Pertemps; England; On-site; GBP 28,000 - 33,000; Full time

Job summary

A client in the construction industry is hiring an Account Manager in Warrington. This role focuses on existing client interactions without cold calling, offering flexible working hours in a supportive team environment. Key responsibilities include building customer relationships, generating quotes, and maintaining data in Salesforce. Benefits include competitive salary, holiday options, bonuses, and private medical insurance.

Benefits

Competitive salary

25 days holiday + Bank Holidays

Individual bonus scheme

Pension

Private Medical and Dental Insurance

Technology Scheme

Cycle to work scheme

Qualifications

• Strong telephone-based customer service experience required.
• Confident and comfortable speaking with customers over the phone.
• Attention to detail with good administrative accuracy.
• Proactive, reliable, and professional attitude.
• Ability to collaborate effectively in a team.

Responsibilities

• Build and maintain customer relationships.
• Make quality existing customer calls daily followed by follow-up emails.
• Contact buyers and site managers who have prior dealings.
• Share product information using the digital catalogue.
• Generate quotes and update customers on their orders.
• Promote additional products.
• Manage data in Salesforce CRM.
• Log orders accurately for bonuses.
• Ensure excellent customer service consistently.

Skills

Telephone-based customer service experience

Confident communication

Attention to detail

Proactive attitude

Teamwork

Tools

Salesforce CRM

Job description

Job Title: Account Manager

Location: Warrington (WA2)

Salary: £28,000 - £33,000 (DOE) + Bonus

Hours: Mon-Fri 40 hrs per/wk (Flexible between 7am and 5pm)

Contract Type: Permanent

Company/Role: Our client works closely with the construction industry and is currently looking to grow and expand their current team by seeking an Account Manager to contact both existing clients and companies who have pre-arranged accounts, therefore no cold calling involved!

You will have flexible start and finish times (working 40 hrs each week Mon – Fri anytime between 7am and 5pm) – This role will be 100% Office Based, working within a small, hard working, but fun team.

Responsibilities

• Building and maintaining customer relationships
• Make 10 quality existing customer calls per day followed by follow-up emails.
• Contact buyers and site managers all who have dealt with the business previously.
• Use the company digital catalogue to share product information and track customer interests.
• Generate quotes and advise customers on the progress with their orders/delays etc.
• Promote additional products.
• Manage and maintain data in Salesforce CRM (training provided)
• Log all orders accurately, as this relates to the individual bonus structure.
• Ensure excellent customer service at all times.

Qualifications

• Previous strong telephone-based customer service experience
• Confident and comfortable speaking with customers over the phone.
• Attention to detail and good administrative accuracy.
• Proactive and reliable, with a professional attitude.
• Able to work well in a team.

Benefits

• Competitive salary
• 25 days holiday + Bank Holidays with option to buy and sell up to 5 days.
• Individual bonus scheme
• Pension
• Private Medical and Dental Insurance Scheme
• Technology Scheme
• Cycle to work scheme.