Account Manager

CROWD CREATIVE; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A mid-sized creative studio is seeking an experienced Account Manager to manage key accounts across the UK, particularly in hospitality and workplace sectors. You'll develop new business, prepare client proposals, and ensure client satisfaction on high-value projects. This role offers a collaborative working environment and opportunities for growth. Located in London, it includes flexible working arrangements. Apply with your CV to join a team committed to sustainability and innovative design.

Benefits

Flexible/hybrid working

Enhanced annual leave

Collaborative environment

Qualifications

• Previous experience in a similar client-facing or account management role.
• Ability to manage multiple projects simultaneously.
• Experience with accounts in hospitality or commercial workplace sectors.

Responsibilities

• Manage a portfolio of client accounts, ensuring high levels of satisfaction.
• Develop new business through sourcing leads and attending events.
• Prepare client proposals and manage expectations throughout delivery.

Skills

Excellent communication skills

Strong organisational skills

Attention to detail

Client-facing experience

IT literate

Positive attitude

Tools

Microsoft Office

Job description

About The Role:

A leading mid‑sized creative studio specialising in sustainable furniture procurement and project delivery is seeking a meticulous and strategic‑thinking Account Manager to join their team.

Reporting to the Sales Director, you will manage key accounts across the UK, valued up to seven figures, within a diverse, multi‑sector portfolio spanning commercial, hospitality, residential and more. You will maintain pristine customer service, support new business efforts, and work under pressure with solid industry knowledge, ideally from hospitality or workplace sectors.

This is a fantastic opportunity to contribute to high‑profile projects and make a real impact within a strong period of growth. The company offers a collaborative and social working environment, exposure to exciting clients and innovative projects, development/progression, flexible/hybrid working, enhanced annual leave, and more.

Key Responsibilities:

• Manage a portfolio of client accounts, ensuring repeat business and high levels of client satisfaction.
• Develop new business through sourcing leads, pitching, attending events, handling referrals, and supporting marketing initiatives.
• Prepare client proposals and manage expectations throughout delivery.
• Oversee project account management (timeline creation, budget monitoring, order processing, sustainability compliance).
• Ensure smooth handover to project teams and manage project completion commitments.
• Contribute to the studio's broader growth, culture, and sustainability goals as part of a B Corp‑certified company.

Key Skills / Requirements:

• Previous experience in a similar client‑facing or account management role within a product design studio.
• Excellent communication skills, both written and verbal, with confidence liaising with clients and suppliers.
• Strong organisational skills, attention to detail, and ability to manage multiple projects simultaneously.
• Experience with accounts in hospitality or commercial workplace sectors highly advantageous.
• IT literate, proficient in Microsoft Office, and comfortable learning bespoke business software.
• Flexible, proactive, and able to thrive in a fast‑paced, dynamic environment.
• Positive, hands‑on attitude and a genuine passion for design and sustainability.

To apply

Please attach your CV (and portfolio for design positions) when applying.

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EEO Statement

The Crowd is an equal opportunities employer and agency.