Account Manager

Churchill Services; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading cleaning services provider is seeking a dynamic Cleaning Account Manager to oversee operations across Coventry and Birmingham. This role involves leading a team of over 60 staff, ensuring client satisfaction, and managing service quality. Ideal candidates will have strong leadership skills, experience in financial management, and knowledge of Health and Safety standards. This position comes with excellent benefits including significant holiday entitlement and ongoing training programs.

Benefits

33 days holiday

Company sick pay

Mental health support

Ongoing training and development

Employee Ownership

Qualifications

• Excellent interpersonal communication and people management skills.
• Ability to work under pressure and influence at a senior level.
• Experience with financial forecasting, budgeting, and analysis.

Responsibilities

• Maintain strong client relationships with high levels of satisfaction.
• Lead a team of 60+ cleaning operatives and ensure service excellence.
• Manage, recruit, and coach local service teams.

Skills

Interpersonal communication

Leadership and motivation

Financial forecasting

Health and Safety knowledge

IT literacy

Commercial awareness

Education

Management Qualification

Job description

Overview

Based across Coventry and Birmingham, we\'re seeking a dynamic and experienced Cleaning Account Manager to join our expanding Central Division, managing a high-profile portfolio of corporate clients.

Reporting directly to the Operations Manager, you\'ll take ownership of cleaning operations across 20 sites in Coventry, with additional coverage in Birmingham. You\'ll lead a team of 60+ cleaning operatives, ensuring service excellence, operational efficiency, and client satisfaction.

This is a fantastic opportunity for someone with the energy, leadership, and strategic mindset to drive performance and take the contract to the next level.

As a Cleaning Account Manager, you will be responsible for:

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality-of-service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Being responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth

As a Cleaning Account Manager, you will have the following expertise and attributes:

• Excellent interpersonal communication and people management skills
• Excellent leadership and motivational skills, with the ability to forward plan, work under pressure and influence at a senior level
• Experience with financial forecasting, budgeting, and analysis
• Working knowledge of Health and Safety systems in the cleaning industry
• Ability to work to tight timescales
• Strong commercial awareness, financial management, and IT literacy
• Passionate, flexible, trustworthy, and innovative

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here\'s what you\'ll get:

• Employee Ownership- You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year- Give back to a cause that matters to you
• Exclusive perks and discounts- More than 250 deals available
• Ongoing training and development- From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion- Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards- Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We\'re happy to help

Please note: Security clearance (DBS) is required for this role

Qualifications

Key Qualifications

• Management Qualification