Account Management Team Lead

Normative AB; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading sustainability consultancy in London is seeking an experienced Account Management Team Lead to oversee a team dedicated to helping clients achieve their net-zero goals. The ideal candidate will have solid team leadership skills and a background in account management. The role offers a hybrid work environment with competitive benefits, including generous vacation time and health insurance.

Benefits

Annual merit-based salary reviews

30 days vacation

Pension Offering

Parental leave top-up

Health Insurance

Qualifications

• Strong verbal and written communication skills in English.
• Experience in account management or similar roles.
• Track record of delivering and exceeding revenue targets.

Responsibilities

• Lead and motivate account management team to exceed goals.
• Build long-term relationships with customers.
• Conduct commercial discussions to identify growth opportunities.

Skills

Team leadership

Customer relationship management

Analytical mindset

Negotiation Skills

Salesforce proficiency

Job description

Overview

Join the planet’s most important fight

Normative is now looking for a Account Management Team Lead to join us in London!

Normative is accelerating the transition to a net zero world. We provide science-based carbon accounting software and tailored advice from net zero experts, enabling companies to reduce their carbon footprints.

Our Account Management team is growing and we are looking for a passionate and driven Account Manager Team Lead to join the team and make a real impact on the fight against climate change. By working closely with our customers you will help drive real change and support their journey to Net Zero.

What you will do

What you will do at Normative to aid the transition towards Net Zero emissions:

• You will have strong team leadership experience, and will be a key manager in the commercial org and in the Normative office.

• You have demonstrable management experience (4+ direct reports) enabling you to motivate and guide your team to meet and exceed commercial goals.

• You are the trusted person for our customers, with whom you’ll build long-term relationships.

• You will lead by example in this player-coach role, supporting and growing your book of business.

• You have an analytical and commercial mindset - you’ll be able to interpret information from individual customer requirements to help them meet their business objectives through Normative.

• You are confident with conducting commercial discussions and identifying potential growth and upsell opportunities.

• You help our customers understand Normative and drive interest for additional product and service offerings. This will accelerate their journey towards net-zero carbon emissions.

• You have a track record of high customer satisfaction and positive ARR retention and growth.

• You will be a key business partner and collaborate effectively with leadership across Sales, Climate Strategy, Marketing, Rev Ops and Product.

Experience we\'re seeking

• Strong verbal and written communication skills in English with the ability to engage in dynamic conversations and manage stakeholders at all levels.

• You have extensive experience in an account management role or similar, where you are used to supporting customers through their lifecycle, from onboarding to renewal.

• Prior experience managing a sales or account management team

• You are able to manage multiple accounts and contacts through strong prioritization skills.

• You have extensive experience in working within SaaS customer management, with strong negotiation, presentation and interpersonal skills.

• You are able to demonstrate a consistent history of delivering and exceeding revenue targets.

• You are able to work autonomously and build out your own processes for delivering against your targets.

• Salesforce proficient.

We also believe

• are excited to work with customers and support them on their sustainability journey.

• thrive in a fast-paced environment and take ownership of finding the most effective solutions for our customers.

• push yourself to meet and exceed goals.

Any company would say its employees are smart, capable, and fun to work with – and our employees certainly are! But we’re also driven by an unshakable sense of purpose, an urgency to act, and the motivation to devote our talents and energy to fighting the planet’s most important fight.

Location

Normative has offices in Stockholm and London. For this role you will be located in our office in London Bridge, we have a hybrid3 days a week of your own choosing policy.

At this time we are not able to offer relocation or VISA support for this position.

Benefits

• Annual merit-based salary reviews

• 30 days/year of paid vacation + up to 2 additional days off

• Pension Offering

• Parental leave top-up

• Group Life Insurance

• Workers Compensation and Health Insurance through our provider Vitality

• Social and team-building activities (off-sites, after works, winter/summer parties)

• An opportunity to make a real positive impact on the world

• A friendly, supportive and humble working culture

We review our benefits packages on a regular basis and might modify our benefits from time to time

How to Apply

We adopt a continuous selection process, so please make sure to apply with your CV in English.

Our interview process consists of 4 stages:

1. Screening interview with a member of our Talent Acquisition team
2. First interview with the hiring manager
3. Online Personality & Logic assessment
4. Interview with members of the Account Management team
5. Practical Case Interview

We’re committed to hiring diversely. Having employees from diverse backgrounds brings a wealth of perspectives and experience to our team. We assess candidates based on their experience, skills and unique talents and evaluate everyone against the same criteria.

Normative handles sensitive financial data and we will therefore conduct a background check before hiring any candidate.