Account Executive Recoveries

Fraser Recruitment; Bracknell; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a professional to join their Motor Finance Recoveries team in Bracknell. This role involves assisting Appointed Representatives in vehicle recoveries, managing caseloads, and ensuring compliance with FCA guidelines. Ideal candidates will have experience in asset recovery, strong computer skills, and the ability to work well under pressure. The position supports a mix of office and home working.

Qualifications

• Proven experience in the Motor Finance Recoveries Industry as a lender or collector.
• Strong work ethic and ability to function well in a team environment.

Responsibilities

• Instruct caseloads to geographically Appointed Representatives.
• Act as a liaison between lenders and customers after case termination.
• Review and assess live caseloads for compliance.
• Trace absconded individuals and determine next steps.
• Manage budgets with external recovery companies.

Skills

Understanding of FCA

Computer literacy

Ability to prioritize and work under pressure

Experience in Asset Recovery

Team player qualities

Job description

The role

The role involves working within the Motor Finance Recoveries department, mainly assisting an external team of Appointed Representatives in field based vehicle recoveries.

The team

The role sits within the Collection and Field Services Team.

Main responsibilities

• Instructing caseloads to geographically Appointed Representatives
• Acting as a go between for Lenders and their customers once a case has been terminated using an understanding of FCA guidance
• Assessing and reviewing live caseloads to ensure a TCF based result for our lender
• Tracing absconded individuals and assessing the next steps for a case
• Working with locally sourced external recovery companies and using skill to manage a budget to enable a profitable outcome for all stake holders
• Answering inbound calls and calling/texting/emails to customers
• As part of your role, you will be responsible for supporting and promoting the Quality Management System as guided by Senior Management

Repossession

• To review accounts and find the best route to a result by:
• Chasing ARs
• Tracing traditional - Autotrace, Experian, Trace IQ
• Equifax
• Tracing non-traditional - Google, LinkedIn, social media, Insolvency, Companies House
• Calling/Texting/Emails to customers
• Chasing/updating clients
• Vehicle checks - Cazana/Ask Mid/Tax & Mot checks
• ANPR
• Vehicle tracking
• Locating contact details
• Calling employment details
• Reporting vehicles as stolen when required
• Reviewing cases returned by ARs

Collections

• Arranging standard collections swiftly
• Calling repossession cases to convert to collections
• Arranging compounds
• Saying instant yes to ANPR requests
• Arranging overseas collections and providing quotes
• Arranging Administration fleet collections utilising transporters to save costs

Reconnects

• Managing all reconnects whether they be vehicle PRE rog, Post vehicle shortfall, Property arrears, pre eviction or arrears Collections and understanding each clients interpretations

Report writing and evidence gathering

• Instructing ARs
• Chasing ARs
• Calling/Text/Emailing customers

Administration

• Activities below to be split between the team on a daily rotating basis
• Creating new cases
• Billing
• Neg reports
• Rog Reports
• Requesting LBAs
• Managing Inbox
• Saving phone calls
• Updating ANPR network
• Keeper checks
• Vehicle Checks

Additional tasks

• Inbound phone calls
• Assisting ARs
• Responding to AR messages through Teams

Skills and qualifications

• Must have a good understanding of the FCA
• Ideally held a similar position within the Motor Finance Recoveries Industry either as a lender or collector
• Good computer literacy
• Ability to prioritise and work well under pressure
• We would love to hear from people with experience in Asset Recovery, familiar with FCA regulations and experience as a lender in recoveries or similar.
• We identify with candidates who are team players and show a strong work ethic.
• We pride ourselves on having a culture and the technology that lends itself well to agile working practices and in this role we expect to offer a mix of office and home working.
• We are a values-driven business - our values are at the core of the company and we evaluate how we behave in accordance with these values.

Equal opportunities

Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs