Account Director - Ticketing

Fuse; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global agency is seeking an experienced Account Director in London to lead ticketing and guest communication solutions for high-profile clients. Responsibilities include managing guest management systems, team leadership, and budget management. Ideal candidates should have relevant experience, strong communication skills, and a passion for sports and entertainment.

Benefits

Flexible working hours

Comprehensive training & development plans

Hybrid working model

Qualifications

• Experience managing and developing client accounts.
• Experience with online ticketing portals and guest management systems.
• A passion for sport and entertainment.

Responsibilities

• Develop and maintain online guest management systems.
• Lead, mentor, and manage an account team.
• Oversee the allocation of tickets for match days.

Skills

Experience in relevant roles

Excellent written and verbal communication skills

Strong use of MS Office: Word, Excel, PowerPoint

Ability to multi-task and be solutions focused

Commercial acumen

Job description

Fuse is looking for an experienced Account Director who is an excellent leader and thrives within a fast-paced agency environment.

Reporting to the Senior Account Director, you will be leading on delivering the Ticketing & Guest communications solutions for a high-profile client. You and your team will be responsible for the set up, testing, roll out and management of the client’s Guest Management Systems, ordering, allocating and distribution of tickets across multiple UEFA Club Competitions as well as general account management . The main day-to-day responsibilities will include, but not limited to:

Ticketing & Systems

• Guest Management Systems: Develop, implement, and maintain online guest management systems. Ensure they are user-friendly, efficient, and aligned with the branding guidelines of the sponsor. Leverage these systems to enhance the guest experience and streamline event operations.
• Systems training & support: provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress as well as training and supporting client Ticket Managers
• Ticket ordering: Ordering of tickets via UEFA platforms in line with client's requirements for each match day ensuring all deadlines are met.
• Ticket Allocation: Oversee the allocation of tickets for match days, ensuring that all stakeholders and guests receive their tickets promptly and accurately.

Account & Client Management

• Team Leadership: Lead, mentor, and manage an account team, setting clear objectives and providing guidance to ensure the highest level of performance and service delivery.
• Client Relationship Management: Develop and maintain strong relationships with the Client, acting as the primary point of contact and ensuring their needs are met with the highest level of service.
• Work closely with UEFA & TEAM (UEFA’s marketing agency) throughout the season
• Project Management: Manage multiple projects simultaneously, ensuring all deliverables are met and stakeholders are kept informed of progress. Utilize project management tools and methodologies to ensure efficient workflow and effective communication.
• Reporting and Analysis: Collect and analyse data on system and process performance effectiveness. Provide regular reports to the Client, highlighting key insights and recommendations for future improvements.

Budget & Commercial Management

• Budget Management: Develop and manage budgets, ensuring all expenditures are tracked and reported accurately. Identify cost-saving opportunities without compromising the quality of delivery
• Commercial Acumen: Utilize strong commercial awareness to identify and capitalize on new business opportunities.
• Scope of Work Planning: work with the Senior Account Director to develop detailed scopes of work for all projects, outlining deliverables, timelines, and resource requirements. Regularly review and adjust plans to accommodate changing circumstances and priorities, ensuring that all team members are clear on their roles and responsibilities.
• Client Billing: Oversee the accurate and timely billing of client fees, ensuring that all invoices are prepared in accordance with contractual agreements and that any discrepancies are promptly addressed. Monitor and manage accounts receivable, working closely with the finance team to ensure that payments are received on time.

General

• You will be required to work in and around UEFA match days, so dedication to this role is vital.
• Drive Efficiencies: Identify opportunities within the team and processes and implement strategies to improve workflow and productivity. Streamline operations and foster a culture of continuous improvement.
• Support wider event project teams as needed in areas including but not limited to hospitality management, production and build, food and beverage, logistics, operations, project management and content
• Collaboration: Work closely with internal teams, to ensure cohesive and integrated execution. Foster a collaborative environment that encourages innovation and excellence.

Desired Skills & Experience

• Experience in relevant roles
• Agency experience ideal, but not essential
• A passion for sport and entertainment
• Experience with online ticketing portals and guest management systems
• UEFA experience ideal but not essential
• Experience managing and developing Client accounts
• Experience working on projects with multiple stakeholders
• Excellent written and verbal communication skills
• Strong use of MS Office: Word, Excel, PowerPoint
• Process driven
• Excellent attention to detail
• Ability to multi-task and be solutions focused
• Experience in end to end financial processes and budget management
• A can-do, positive, friendly attitude
• Experience of working with international clients would be a bonus but not essential

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK/International travel, on-site work at events and some weekend work.

This is a full-time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

We are committed to providing comprehensive training & development plans for all team members.

About the Agency:

Culturally Connected, Seriously Effective.

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com.

At Omnicom Media Group, we are committed to supporting flexibility for our peoplewhile fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working. Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at [e-mail] to let us know how we can support you.

Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

Interested in building your career at Omnicom Media Group UK? Get future opportunities sent straight to your email.

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