Account Director & Team Lead

Visualsoft | Shopify Plus Partner | Full Service Agency; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital agency in Newcastle upon Tyne is seeking an experienced Account Director - Team Lead to oversee key client accounts and lead a team of Account Managers. This hands-on role combines strategic client leadership with people management, aiming for sustainable growth. Candidates should have proven experience in account management and strong digital marketing knowledge. The agency offers competitive salary, unlimited paid holidays, hybrid working, and additional benefits including health coverage and a supportive culture.

Benefits

Competitive basic salary with progression options

Unlimited paid holidays

Hybrid working

Medicash Cash Plan covering various health costs

Employee Assistance Programme

Dog-friendly workspaces

High-performance MacBook

Monthly treat perks

Qualifications

• Proven experience in senior account management within a digital or eCommerce environment.
• Experience leading, mentoring or coaching team members.
• Confidence handling complex client situations and difficult conversations.

Responsibilities

• Own and nurture a portfolio of key client accounts.
• Lead, coach and mentor a small team of Account Managers.
• Identify and close growth and upsell opportunities within your portfolio.

Skills

Excellent written and verbal communication skills

Strong presentation and stakeholder management capability

Highly organized

Commercially focused

Resilient and adaptable

Job description

Lead Client Relationships. Develop a high-performing team. Drive sustainable growth.

Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director - Team Lead to join our Client Services team.

This is a hands‑on role for someone who thrives on balancing strategic client leadership with people management. You will oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally.

As an Account Director, you will be responsible for the performance, growth and long‑term success of your client portfolio and team. You will combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations and unlock new opportunities for clients.

Key Responsibilities

Portfolio Leadership & Client Management

• Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor
• Build strong, long‑term client relationships through clear communication and strategic guidance
• Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective

Team Leadership & Coaching

• Lead, coach and mentor a small team of Account Managers
• Provide regular feedback, hands‑on support and performance goal guidance
• Foster a supportive, accountable, and commercially minded team culture

Senior Escalation & Problem Solving

• Act as the senior escalation point for complex client issues and sensitive conversations
• Step in confidently to resolve challenges and remove blockers for your team
• Anticipate potential issues and proactively address them before they escal

Commercial Growth & Sales Enablement

• Identify and close straightforward growth and upsell opportunities within your portfolio and team remit
• Develop and execute account growth plans to expand client engagement across services
• Maintain a strong focus on commercial outcomes and results

Digital & Data Expertise

• Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email and Content
• Review performance data, identify trends and provide clear, actionable recommendations
• Ensure quality control across deliverables and strategic outputs

Operational Excellence

• Maintain full visibility of client communications and deliverables
• Ensure meetings are followed up with clear notes, actions and measurable outcomes
• Oversee invoicing accuracy and ensure client records are kept up to date

Stakeholder Engagement

• Build strong relationships with stakeholders at all levels
• Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction

Personal Development

• Proactively identify your own development needs
• Work collaboratively to set goals and take clear steps toward progression

Requirements

Experience & Expertise

• Proven experience in senior account management within a digital or eCommerce environment
• Demonstrated success in managing key client relationships and driving account growth
• Experience leading, mentoring or coaching team members
• Strong knowledge across core digital marketing channels
• Confidence handling complex client situations and difficult conversations

Skills & Attributes

• Excellent written and verbal communication skills
• Strong presentation and stakeholder management capability
• Highly organised, with the ability to prioritise workloads effectively
• Commercially focused and results-oriented
• Supportive leadership style with a genuine interest in developing others
• Comfortable working cross‑functionally to achieve shared goals
• Resilient, adaptable and solution-focused

Benefits

• Competitive basic salary with great progression options
• Unlimited paid holidays — yes, that’s not a typo!
• Hybrid working
• Medicash Cash Plan covering medical, optical, dental, massage, extras such as SkinVision and digital physiotherapy; cash back up to £995 per year, completely paid for by us
• Employee Assistance Programme – access to Vivup for mental health, financial guidance and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog‑friendly
• A high‑performance MacBook
• VS Perks – monthly treat on us; from Amazon در, PlayStation credits, ASOS, H&M and Just Eat – something for memoria

Our Values

We champion our clients. We believe in every retailer’s potential to succeed online and celebrate every milestone on their journey.

We are one team. We believe in the power of collaboration – within teams and with clients. Together, there’s nothing we can’t achieve.

We create change. The future of eRuns is evolving, where we see uncertainty as opportunity.

We care about what matters. We are committed to making the world a brighter place for people ATI our community

So if you think you’ve got what it takes to join one of the UK’s leading eCommerce agencies, we’d love to hear from you.

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for unique skills.

We welcome applications from all community members.