Account Director (SaaS)

Tech Buildr; Manchester; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading software startup in Manchester is seeking an experienced Account Director to manage key accounts in the Retail and eCommerce sectors. This role offers the opportunity to provide high-quality customer service while driving additional sales. Ideal candidates should have at least 3 years of Software/SaaS sales experience and a proven record in revenue growth. The position involves hybrid working, with 2 days in the Manchester office.

Qualifications

• Minimum of 3 years of experience as an Account Manager or Account Director.
• Experience in Software/SaaS sales, preferably in Retail or eCommerce.
• Proven track record of achieving and exceeding sales targets.

Responsibilities

• Manage a collection of key accounts primarily in Retail and eCommerce.
• Provide high quality customer service and identify additional sales opportunities.
• Sell proprietary customer experience software.

Skills

Account Management

Software Sales

Customer Service

Revenue Growth

Account Planning

Job description

Overview

Account Director - Software for Retail/eCommerce

Salary: 50k-60k basic, 100k OTE

Hybrid working, Manchester office 2x per week

This is an opportunity to work for an award-winning Manchester software start up business that has received substantial financial backing and is projected to double in size this year.

This is a Senior Sales role vacancy, taking responsibility for a collection of key accounts, mostly made up of retailers and eCommerce businesses.

You will be responsible for high quality customer service, retaining these accounts whilst finding opportunities for additional sales and revenue growth.

You will be selling the company\’s own proprietary software, a customer experience tool.

The role will involve hybrid working, with 2 days in their Manchester office.

To be considered for the role, we are looking for the following experience:

Responsibilities

• Senior Sales role responsible for a collection of key accounts, mostly retailers and eCommerce businesses.
• Provide high quality customer service, retain these accounts while finding opportunities for additional sales and revenue growth.
• Sell the company’s own proprietary software, a customer experience tool.
• Operate with a hybrid working model, with 2 days in the Manchester office.

Qualifications

• Account Manager or Account Director experience (min of 3 years) in Software/SaaS sales. Could consider Customer Success backgrounds but MUST have had responsibility for revenue growth (upsell).
• Software sales experience, ideally into Retail, eCommerce, FMCG environments
• Held targeted sales roles, can evidence revenue target achivement and growing key accounts.
• Will have experience with Account planning, customer QBRs, project management and customer onboarding
• Greater Manchester based, comfortable with hybrid/office working