Account Director

Kellan Group; Woking; On-site; GBP 68,000 - 80,000; Full time

Job summary

A leading venue management company in Woking seeks an Account Director to oversee operations and elevate customer experiences. The role involves leading a talented team, managing P&L, and enhancing service quality across various events. Ideal candidates will possess strong operational leadership, excellent communication skills, and thrive in high-demand environments. This position is critical for ensuring exceptional food and service standards at the venue.

Qualifications

• Strong operational leadership experience is essential.
• Experience with full P&L accountability required.
• Passion for exceptional food and service is a must.

Responsibilities

• Lead and develop onsite teams effectively.
• Manage financial performance of the venue.
• Enhance relationships with customers and stakeholders.
• Oversee all aspects of food and event operations.
• Champion workplace culture and safety practices.

Skills

Operational leadership experience

Clear communication

Ability to thrive in fast-paced environments

P&L accountability

Job description

Account Director - Venue Operations

Lead the team. Shape the strategy. Elevate the experience.

Salary: £80,000

We're looking for a commercially minded, people-focused Account Director to oversee a high-profile venue and drive outstanding food, service, and operational performance.

You'll lead a talented onsite team, manage full P&L, and work closely with key stakeholders to deliver exceptional customer experiences across retail, events, and hospitality. With a blend of strategic thinking and hands‑on leadership, you'll spot opportunities, improve standards, and inspire your teams to deliver their best—every day.

What you'll be doing

• Leading and developing onsite teams
• Owning financial performance and driving growth
• Enhancing customer and stakeholder relationships
• Overseeing food, beverage, conference, and event operations
• Championing health, safety, and a positive workplace culture

What you'll bring

• Strong operational leadership experience
• Full P&L accountability
• A passion for great food, service, and people
• Clear communication and the confidence to challenge and improve
• Ability to thrive in a fast‑paced, high‑demand environment

Ready to make your mark? Apply now and help take this venue to the next level.

Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.