Account Director

Total Facilities Recruitment Limited; Wembley; On-site; GBP 60,000 - 75,000; Full time

Job summary

A leading facilities management company is seeking an experienced Account Director to oversee service delivery and financial performance for a significant contract in London. The ideal candidate has a proven background in managing large-scale contracts, exceptional customer service skills, and a strong leadership presence. This role offers a competitive benefits package including a car allowance and private medical insurance.

Benefits

Car allowance

25 days holiday

Pension scheme with up to 8% employer contribution

Private medical insurance

Life assurance

Salary sacrifice car scheme

Personal wellbeing and volunteer days

24/7 Employee Assistance Programme

Flexible benefits

Qualifications

• Proven Account Director or senior FM professional.
• Experience managing large-scale contracts with financial responsibility.
• Strong track record of delivering outstanding customer service.

Responsibilities

• Accountability for financial performance and contract KPIs.
• Develop customer relationship strategy to enhance satisfaction.
• Lead and develop high-performing teams.

Skills

Leadership skills

Customer service

Commercial acumen

M&E or FM services

Job description

Overview

Account Director - Fixed Term
Location: London
Contract: FTC (Potential for Permanent Role)

The Role

As Account Director, you will take full ownership of service delivery, financial performance, and client relationships for this flagship contract. You'll lead both resident and mobile teams, ensuring excellence in technical service, compliance with KPIs/SLAs, and the development of strong, strategic customer partnerships.

This is a highly visible leadership role where your expertise will directly influence the success of a nationally significant site.

Key Responsibilities

• Full accountability for financial performance, including gross profit, WIP, and aged debt.
• Ensure consistent achievement of contract KPIs and SLAs through regular performance reviews.
• Build and implement a tailored customer relationship strategy to enhance satisfaction and identify growth opportunities.
• Lead, coach, and develop high-performing teams with a focus on service excellence and succession planning.
• Manage staffing levels and resource planning to align with service requirements.
• Oversee project works and collaborate with wider business functions as needed.
• Maintain rigorous health, safety, and compliance standards.
• Champion innovation, continuous improvement, and best practices across the account.

What We're Looking For

• We're seeking a proven Account Director or senior FM professional with:
• Experience managing large-scale contracts with significant financial responsibility.
• A strong track record of delivering outstanding customer service.
• Excellent leadership skills with the ability to inspire and retain top talent.
• Commercial acumen and a proactive approach to identifying new business opportunities.
• A background in M&E or FM services, with solid technical knowledge.

Benefits Include

• Car allowance
• 25 days holiday + bank holidays (with the option to buy/sell additional days)
• Pension scheme with up to 8% employer contribution
• Private medical insurance
• Life assurance
• Salary sacrifice car scheme (Hybrid/Electric)
• Personal wellbeing and volunteer days
• 24/7 Employee Assistance Programme (including counselling and legal advice)
• Flexible benefits including dental insurance, gym membership, travel insurance, and more