Account Director

Harrison Carloss; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A digital marketing agency in Stoke-on-Trent is seeking a Senior Account Manager or Account Director to manage client relationships and deliver top-tier service. Candidates should have at least 3 years of experience in an agency, with strong communication skills and a passion for marketing strategies. The role offers a competitive salary, flexible hours, and a creative office environment.

Benefits

33 Days holiday (including bank holidays)

24 days work from home allowance

Company Pension

Regular team events

Free Nespresso, tea, coffee and fresh fruit

Qualifications

• 3+ years’ experience working in a full-service or digital agency environment in a client services role.
• Passionate about all things marketing and strategy.
• Excellent communication and organisational skills.

Responsibilities

• Manage relationships with clients and deliver first-class customer service.
• Coordinate client campaigns, ensuring they are built and managed on time.
• Plan and deliver marketing campaigns for clients.

Skills

Communication Skills

Teamwork

Problem-Solving

Time Management

Critical Thinking

Interpersonal Skills

Creativity

Decision-Making

Attention to Detail

Self-Motivation

Leadership

Stress Management

Job description

Harrison Carloss is looking for a Senior Account Manager or Account Director to join their team in Stoke-on-Trent.

We’re looking for an awesome and experienced addition to our Client Services team.

If you’re a Senior Account Manager or Account Director looking to take the next step in your career, then this could be the perfect opportunity for you!

A few things you probably need to know… We’re looking for someone who can hit the ground running and start building lasting relationships with our clients. You ideally need a minimum of 3 years’ experience in an agency environment, a passion for strategic marketing, and excellent communication skills.

Soft Skills:

• Communication Skills
• Teamwork
• Problem-Solving
• Time Management
• Critical Thinking
• Interpersonal Skills
• Creativity
• Decision-Making
• Attention to Detail
• Self-Motivation
• Leadership
• Stress Management

Requirements:

• 3+ years’ experience working in a full-service or digital agency environment in a client services role
• Passionate about all things marketing and strategy
• Excellent communication and organisational skills
• Confident coordinating timelines and schedules
• Accurately understands and executes project and creative briefs
• Innovative and creative
• Self-starter uses initiative
• Fast-learner and multi-tasker
• Sociable with a desire to work in a motivated & fun team
• Thrives in a fast-paced and collaborative environment
• Strong attention to detail
• Clearly articulates feedback

Duties:

• You’ll be part of the team managing the relationship with clients and delivering first-class levels of customer service
• Managing client campaigns, making sure all the elements of that campaign are built, implemented and managed on time and to budget
• Progressing marketing activity prescribed for the client
• Planning and delivering marketing campaigns for clients whilst also keeping up to date with the latest trends
• Keeping in touch with clients at key points and proactively reporting results to them
• Dealing with any account issues and resolving with the help of internal teams
• Quality assuring the information we receive and send to the client
• Documenting your work with each client including the use of our job CRM system
• Reviewing results with the team to ensure that everything is on track for the client
• Identifying any opportunities for growth with your clients and ensuring profitability of your accounts
• Getting to know our clients and their wider business, ensuring we are positioned as a key partner and extension of their team
• Occasional travel to client meetings
• Competitive salary dependant on experience
• Flexible start and finish time
• 33 Days holiday (including bank holidays)
• Additional holiday after 5 years of service
• 24 days work from home allowance
• Death in Service cover
• Company Pension
• Creative & culture-filled modern office
• Relaxed working environment
• Regular team events
• Free Nespresso, tea, coffee and fresh fruit
• Be part of a growing and multi-skilled team

Don’t bring us the answer, just the problem. We're a strategy-led creative and digital agency with a passion for problem-solving.

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