Account Director

NG Bailey; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading engineering services firm in London is seeking an experienced Account Director to oversee a flagship venue. This role involves full accountability for financial performance and service delivery, leading teams to ensure satisfaction and compliance with contractual obligations. The ideal candidate will have a proven track record in managing large contracts and delivering exceptional customer service. Competitive salary and comprehensive benefits included.

Benefits

Car allowance

Private Medical Insurance

Pension with employer contribution

25 Days Holiday + Bank Holidays

Wellbeing and Volunteer Days

Life Assurance

Flexible benefits including Gym Membership

Qualifications

• Experience managing large-scale contracts with financial responsibility.
• Strong track record of delivering exceptional customer service.
• Ability to develop, inspire, and retain high-performing teams.

Responsibilities

• Accountability for service delivery and financial performance.
• Lead and coach resident and mobile teams for operational excellence.
• Develop bespoke customer relationship programmes for satisfaction.

Skills

Leadership skills

Customer service delivery

Commercial acumen

M&E/FM services expertise

Job description

Account Director

Location: London (iconic national venue)
Division: NG Bailey Facilities Services
Competitive Salary, private healthcare + flexible benefits

At NG Bailey, we're proud to be one of the UK's leading independent engineering and services businesses. Within our Facilities Services division, we deliver exceptional technical M&E solutions across some of the UK's most high-profile and complex contracts.

We are now seeking an Account Director to take the lead on one of the country's most iconic venues. This is a rare opportunity to take full ownership of a flagship account at a national landmark – a role where technical expertise, service excellence, and strategic leadership come together to deliver a truly world‑class service.

The Role

As Account Director, you'll hold full accountability for service delivery, financial performance, and customer relationships across this prestigious contract. Leading both resident and mobile teams, you'll drive operational excellence, ensure contractual compliance, and proactively develop strong customer partnerships that create new opportunities for growth.

This is a highly visible leadership role, where you'll shape the strategic direction of the account, showcase technical innovation, and deliver an exceptional service that matches the stature of the venue.

Key Responsibilities

• Full ownership of financial performance including gross profit, WIP, and aged debt.
• Ensure contract KPIs/SLAs are achieved, with regular performance reviews.
• Develop and deliver a bespoke customer relationship programme, enhancing satisfaction and creating work‑winning opportunities.
• Lead, coach, and develop your team to ensure service excellence and succession planning.
• Oversee optimum staffing levels and resource planning to match service needs.
• Manage project works and coordinate with our wider business capabilities where required.
• Ensure health, safety, and compliance standards are rigorously maintained.
• Drive innovation, continuous improvement, and best practice across the account.

What we are looking for

We're looking for a proven Account Director or senior FM professional with:

• Experience managing large‑scale contracts with significant financial responsibility.
• A strong track record of delivering exceptional customer service.
• Leadership skills with the ability to develop, inspire, and retain high‑performing teams.
• Commercial acumen and experience in identifying and developing new opportunities.
• A background in M&E/FM services, with a strong technical understanding.

Benefits

• Car allowance
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Salary sacrifice car scheme (Hybrid/Electric Vehicle)
• Free 24/7 365 Employee Assistance Program to support mental health and well‑being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.

Next Steps

As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward‑thinking approach allows us to work on fantastic ground‑breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.