Account Director

Blue State; Greater London; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading creative agency in London seeks an experienced professional to lead client teams, facilitating impactful solutions for organizational challenges. The role requires strong experience in client services, digital marketing, and a confident approach at the C-suite level. Candidates should exhibit excellent communication skills, adaptability, and a passion for driving change. The agency offers a hybrid work model and a range of generous benefits, emphasizing inclusivity and diversity among candidates.

Benefits

Unlimited time-off

Professional development funds

Fully subsidised health and dental insurance

Generous pension match

Paid holiday schedule

Parental leave policy

Group Income Protection

Remote work flexibility

Qualifications

• 5 years experience in client services, digital marketing, or fundraising.
• Experience leading digitally-driven campaigns.
• Excellent written and oral communication skills.
• Ability to develop client relationships.
• Confidence to guide clients at a senior C-suite level.

Responsibilities

• Drive leadership on accounts ensuring clear client objectives.
• Consult with clients on project needs and develop trusted relationships.
• Lead projects and ensure value is added in work delivered.
• Manage the day-to-day running of creative and delivery teams.
• Facilitate productive conversations and have a pulse on tech developments.

Skills

Client relationship management

Digital marketing

Fundraising

Communication skills

Teamwork

Adaptability

Empathy

Job description

What to know

Lead clients and their teams to achieve progress and impact. In this role you’ll work in our London office to take our clients’ complex problems, break them down into solvable pieces and match them with Blue State’s teams and expertise. You’ll serve as a close partner to key clients, instinctively understanding their business challenges and translating them into briefs that inspire our strategy and delivery teams. You’ll lead and facilitate smart conversations with a variety of organisations, challenging their thinking to ensure we deliver the best possible outcome. Candidates from diverse backgrounds are encouraged to apply.

The company

Blue State is a purpose‑driven creative and tech agency for brands and causes looking to inspire people to take action and drive real change. With clients including the UNHCR, Google, Amnesty International, UNICEF, MSF and Oxfam, Blue State cultivates and mobilises communities, raises money, influences policy, builds platforms and transforms how organisations engage their most important people. Led by some of the most creative and analytical minds from the political, nonprofit and brand worlds, Blue State is an independent agency with 150 employees in the US and London.

A day in the life

• Drive leadership on accounts ensuring you have a clear view of clients' objectives and organisational context.
• Consult with clients on project needs and status and develop trusted relationships with key client stakeholders.
• Lead projects and wider accounts ensuring we’re adding value in work delivered while continually evolving the partnership.
• Plan schedule and estimate costs, managing the day‑to‑day running of creative and delivery teams – facilitating and leading productive teams and conversations.
• Have a clear view on Blue State’s vision, working closely with new and existing organisations to help them understand the value we can add and potential opportunities to work together from first contact to contract.
• Have a finger on the pulse of cutting‑edge developments in tech and digital organising – inviting opinions from peers and sharing our point of view with clients.

The team

At Blue State our accounts team is at the heart of everything we do. We relish the challenges that have never been solved. We are close partners with our clients, understanding their needs, worries and hopes, and translating that into inspirational charges for our creative teams. We are intensely curious and love new digital platforms, tools and social networks. Our energy and passion are contagious.

What we offer

• Unlimited time‑off (inclusive of sick, personal and vacation days).
• $1250 annually in professional development funds (local equivalent).
• Fully subsidised health and dental insurance for employees (subject to tax).
• Generous pension match via salary sacrifice.
• Generous paid holiday schedule.
• Parental leave policy for up to 32½ weeks of coverage at full pay, inclusive of all genders and supporting a range of family structures.
• Group Income Protection (GIP).
• Group Life Assurance (GLA).
• Optional holiday travel insurance.
• Pre‑tax season ticket loans.
• Cycle to work (up to £2,000).
• Remote work flexibility.

We approach in‑office working with a hybrid model, with presence in our office required two days per week.

Some things we were looking for

• 5 years experience in client services, digital marketing, fundraising or a related area.
• Experience in selling and leading digitally‑driven campaigns designed to mobilise communities or drive behaviour change.
• A track record of developing client relationships and growing accounts.
• Excellent written and oral communication skills, team‑oriented mindset, attention to detail.
• Teamwork and scrappiness required.
• Ability to adapt to new situations, think on your feet and communicate with those around you.
• A shared passion and curiosity for making change and redefining how business is done. This includes comfort with ambiguity, a restlessness that resists the status quo and a commitment to quality that ensures we’re always making progress.
• Empathy, communication, respect – you’ll act as a role model and set the standard at Blue State.
• Ability to be resourceful, inspired and self‑driven while jumping in to play different roles on a project.
• Confidence to guide clients at a senior C‑suite level.

At Blue State diversity is a necessity, not a nice‑to‑have. We encourage those from underrepresented communities – women, people of colour, LGBTQIA, immigrants, those with disabilities and people at all intersections – to apply. Even if you don’t think your current skill set checks every box but this role seems to align with your strengths, we want to hear from you.

Blue State is committed to creating an inclusive and accessible application and interview process. If you would like to request a reasonable accommodation for a disability, including the use of AI tools throughout the hiring process, please contact us with the subject line: Accommodation Request to get started.