Account Administrator/Executive

SF Recruitment; East Midlands; On-site; GBP 25,000 - 26,000; Full time

Job summary

A recruitment agency in Loughborough is looking for a dedicated Account Executive to handle client queries, manage data, and support account management activities. This role requires strong communication skills, attention to detail, and proficiency in Excel. Ideal for candidates seeking a dynamic work environment with potential for permanent placement after the New Year.

Qualifications

• Excellent communication skills for handling client queries.
• Proficient in Excel with a keen attention to detail.
• Able to manage multiple tasks effectively.

Responsibilities

• Handle queries from clients and participants by phone and email.
• Manage complaints and coordinate with team members.
• Conduct data management and reporting for the program.

Skills

Strong communication skills

Customer-focused mindset

Excellent Excel skills

Ability to manage multiple tasks

Job description

Overview

Account Executive
GBP25,000-GBP26,000
Loughborough
09:00-17:30

SF Recruitment is seeking a dedicated Account Executive to join a growing business in Loughborough. This is a role that offers a dynamic work environment where every day brings new challenges, with longer-term opportunities for the right candidate and the possibility to become permanent after the New Year.

Responsibilities

• Handle queries from participants and clients by phone, internet & email. Comfortable with outbound & inbound calls.
• Manage assigned programme inboxes; ensure appropriate & timely responses to clients, participants & suppliers.
• Manage complaints, escalating to the appropriate team member as necessary.
• Account Management: work closely with the Account Managers to contribute ideas, create & support the management of communications plans; attend appropriate face-to-face meetings as required; work to project plans & briefing documents.
• Data Management & Reporting: verify data & test to ensure data received meets programme requirements; maintain accurate customer records on programme websites & databases; analyse customer targets & data to manage queries; create, check & upload programme data.
• Supplier Management: work to agreed budgets & processes to complete orders & reconcile accurately; follow agreed formats & order management processes to maintain accurate orders.
• Website Content Management: updating accounts on site in response to our queries; support on email system; resending emails.

Ideal Candidate

• Strong communication skills and a customer-focused mindset.
• Excellent Excel skills with attention to detail.
• Ability to manage multiple tasks and work collaboratively with the team.
• Comfortable handling both inbound and outbound calls.

If you're looking for a varied role where your contributions make a difference, apply now to join a thriving business!