Accommodation Placement Officer

Borough of Waltham Forest; Greater London; On-site; GBP 41,000 - 44,000; Full time

Job summary

A London borough in Greater London is seeking an Accommodation Placement Officer to manage housing placements for vulnerable families and individuals experiencing homelessness. The ideal candidate will have excellent interpersonal skills, a strong sense of empathy, and the ability to work in a fast-paced environment. With a strong focus on customer care and compliance, you'll help ensure safe and cost-effective placements while being part of a supportive team that tackles homelessness. This is a full-time role offering a salary range of £41,133 - £43,680 per annum.

Qualifications

• Ability to work in a fast-paced environment with new challenges daily.
• Experience in housing, property, or customer-focused roles.

Responsibilities

• Arrange and manage temporary accommodation placements for individuals and families.
• Work closely with households to ensure their needs are met quickly.
• Liaise with accommodation providers to secure suitable accommodation.

Skills

Liaison

Organizational skills

Empathy

Education

5 GCSEs or equivalent including Maths and English

Job description

Description

London Borough of Waltham Forest

Salary

PO

Contract Type

Full-time Permanent

Working hours per week : 36 hours per week

Application Deadline

12 / 11 / 2025

Proposed Interview Date(s)

WC 10 / 11 / 2025

Reference

1920

About Us

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

About the role

Are you passionate about making a real difference in peoples lives Do you thrive in a fast-paced environment where every day brings new challenges and opportunities If so we want you to join our team as an Accommodation Placement Officer.

In this vital role youll be at the heart of our mission to support households in urgent need of housing. Youll be responsible for arranging and managing temporary accommodation placements for individuals and families experiencing homelessness.

What you’ll do

Work closely with households to ensure their needs are met quickly and appropriately.

Liaise with accommodation providers landlords and partners to secure suitable accommodation.

Balance the challenge of demand with available resources finding creative solutions to tough situations.

Ensure placements are safe compliant and cost-effective while keeping customer care at the heart of everything you do.

Be part of a supportive team that works together to tackle homelessness in our borough.

About You

Were looking for someone who is :

A great communicator who can build relationships under pressure.

Highly organised with an eye for detail and the ability to juggle competing priorities.

Empathetic resilient and committed to helping people when they need it most.

Experienced in housing property or a customer-focused role (although full training will be provided).

Working with us means being part of a council that cares deeply about its residents. Youll be supported by a dedicated team have opportunities to professional development and most importantly - youll see the positive impact of your work every single day.

This role requires you to work from the office as and when required.

Click here to download the Role Profile

Key Responsibilities

To arrange the allocation of all types of accommodation to homeless households. Working with the procurement team and providers to ensure that there is suitable accommodation available to meet demand. To arrange sign up and issue customers with decision letters that complies with relevant legislation and council policy and to make best use of the properties available.

Work closely with households to ensure their needs are met quickly and appropriately.

Liaise with accommodation providers landlords and partners to secure suitable accommodation.

Balance the challenge of demand with available resources finding creative solutions to tough situations.

Ensure placements are safe compliant and cost-effective while keeping customer care at the heart of everything you do.

Be part of a supportive team that works together to tackle homelessness in our borough.

Qualifications and Requirements

5 GCSEs or equivalent qualifications including Maths and English

Terms and conditions

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

This role is subject to safer recruitment practices as it involves work with children and / or vulnerable adults;

Satisfactory DBS check;

As a public authority we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English with confidence and accuracy sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications regional or international accents dialects speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives : - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information :

If you have any questions about this vacancy or the application process please contact Henry Omoroghomwan

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at .

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.

Required Experience

Unclear Seniority

Key Skills

• Liaison
• HR
• Big Data
• Corporate Recruitment
• Financial Consulting

Employment Type

Full-Time

Experience

years

Vacancy

1

Monthly Salary Salary : 41133 - 43680